Community Support Agent, Airswift

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Plaats

Luik
4000
Luik
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-06-19

Online to:

2025-08-18
EUR 15.00 HOUR

Community Support Agent

Airswift
Luik
Andere
14 uren geleden

Frontline Support Agent Industry: Defence Our client is a global engineering and technology group specialising in energy, defence, industry, environment and hydrogen. Driven by sustainable industrial progress, they rely on robust IT systems to support activities and meet global needs. The selected candidate will join a dynamic IT team in Belgium, ensuring high-quality service to users worldwide. As a Frontline Support Agent, you will be the first point of contact for IT support, directly impacting user satisfaction and operational efficiency. Jira Service Desk, ServiceNow) or phone. Analyse incident and service requests, ensuring accurate categorisation and prioritisation following ITIL incident management processes. Triage and escalate issues to Level 2 teams, collaborating to enhance transfer quality and technical documentation. Monitor user requests, maintain communication on progress and coordinate with teams during critical incidents. Ensure a customer-oriented, prompt and high-quality IT support experience. Computer science diploma or equivalent experience, with previous IT support role in a multinational organisation. Office 365 and Microsoft cloud services; Languages: Fluent English and French (spoken/written). Dutch is an asset.

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