Project Support Officer

afarax is looking for a freelance PSO. We need your lights !

The mission

Our client in the banking sector is looking for a PSO to join their team.

Responsibilities:

• Monitor and evaluate supplier performance, addressing any issues that arise. This involves tracking supplier performance, identify areas for improvement, resolving issues that may impact the organization
• Identify and manage risks and issues. This involves identifying potential risks and issues, assessing their impact, and developing mitigation strategies to minimize their impact
• Collaborate with cross-functional teams to achieve common goals. This involves working with various teams to ensure alignment and effective communication
• Ensure the deliverables meet quality standards and requirements. This requires verifying that the products, services delivered by suppliers meet the organization’s quality and requirements
• Collect and analyse data to identify trends, opportunities for improvement, and areas for cost reduction.
• Offer training and support to stakeholders, including suppliers, to ensure they understand organizational processes and procedures
• Ensure a good collaboration with our suppliers by addressing issues. This involves building and maintaining strong relationships with suppliers, addressing any issues that may arise, and ensuring effective communication.

• Identify areas for process improvement and implement changes to increase efficiency, reduce costs, and enhance quality.
• Help to develop, roll-out and embed the approved improvements
• Collaborate with stakeholders to implement changes and improvements.
• Monitor and evaluate the effectiveness of changes and improvements
• Develop and update process documentation, such as standard operating procedures, to ensure consistency and compliance.
• Ensure compliance with organizational processes and procedures

Is this you ?

• Sound working knowledge of English, French and Dutch
• Bachelor degree or equivalent by experience
• At least 5 years of experience in a large IT-environment
• Affinity with and knowledge of end-user tools (hard- and software)
• Microsoft 365 tools
• Service Management Tools (Service Now)
• Asset Management Database (CMDB - HAM)
• Automation skills (PowerPlatform)
• Affinity with the Agile Way of working
• Strong organizational insights
• Familiar with various IT systems
• Experience in project coordination
• Experience in a support environment (helpdesk, field support) and with the associated processes

How we support you ?

• We’ll help and support on the project.
• You’ll benefit from our network and challenges.
• We offer a possibility to build a valuable and easy partnership.
• You’ll have the possibility to be heard and share your knowledge.
• You’ll access missions that fit your current expertise or you can challenge yourself to learn new things.

More projects on : https://afarax.be/jobs/type/freelance/