Senior Account Manager Belgium
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-12Online to:
2026-04-13EUR 15.00 HOUR
Senior Account Manager Belgium
- Acolad group
- Brussel
- 1 dag geleden
Job description:
About the role
The role is based in Belgium and will cover the Belgian market and international accounts managed by Acolad's Belgian division.
Role Highlight
• Build strategic relationships with accounts
• Focus on customer growth and protect vulnerability / risk
• Design and deploy proactive account growth planning and strategies
• Implement sales-centric, bespoke approach to account strategy
• Ensure complex account mapping, relationship building and development strategies (\"high-touch\")
Key Responsibilities
• To maintain and nurture relationships with Acolad Belgium's Key Accounts ensuring that revenue and profit targets are maximized through specific account management methodologies and regular contact including face-to-face visits to client sites.
• To help Acolad become a strategic partner and advisor to its most important clients.
• To identify and leverage further opportunities for closer collaboration and increasing revenue.
• To focus on revenue retention and growth, upselling and cross-selling, to protect vulnerability and secure risks in the portfolio of allocated accounts.
• To report progress and key performance indicators.
Goals and Deliverables
• Acquire a thorough understanding of each Key Accounts' needs and requirements.
• Develop Key Account Plans to document strategies for growth and development, track progress and evolve the strategy as account/business needs change.
• Define and deploy constant initiatives to create and materialise growth and upsell/cross-sell opportunities within allocated key accounts.
• Coordinate and take a leading role in online and face-to-face Business Review Meetings.
• Maximize sales revenue and profitability for each Key Account by reviewing and developing business strategies to ensure continued growth in core service uptake.
• Ensure ownership of each account's revenue forecast and quotas.
• Gain and provide visibility in each account's short- and mid-term planning/forecasting process.
• Maintain a set of key performance indicators (KPIs) to ensure ongoing measurement of customer satisfaction, service quality and compliance to each account's key goals and requirements.
• Act as communication link between all key internal stakeholders regarding the management of allocated accounts.
• Act as escalation point to investigate issues and problems faced by Key Accounts, and coordinate with Production to resolve service issues.
• Ensure regular reporting of key accounts' revenue status and forecast, opportunities, risks and growth strategies.
• Proactively work, in conjunction with the Accounts Department, to resolve outstanding payments in line with agreed contractual payment terms.
• Design and deploy ongoing and proactive plans and strategies to maintain, adjust and maximise Acolad's value propositions and solutions for each customer.
• Ensure that Key Accounts are kept up to date with any developments and innovations within Acolad.
• Measure and maintain ongoing customer satisfaction.
Requirements
• Native or fluent command of French and/or Dutch, as well as proficient English;
• At least 5 years experience in a similar account management or business development position, with a proven track record of managing and growing large, complex and enterprise accounts (across diverse industries);
• (Preferably) Experience in the localization, translation or multilingual content management industry (services and/or technology);
• Strong, operational knowledge of sales management tools (e.g. Salesforce);
• Ability to spend time on-site in our Brussels office
About the role
The role is based in Belgium and will cover the Belgian market and international accounts managed by Acolad's Belgian division.
Role Highlight
• Build strategic relationships with accounts
• Focus on customer growth and protect vulnerability / risk
• Design and deploy proactive account growth planning and strategies
• Implement sales-centric, bespoke approach to account strategy
• Ensure complex account mapping, relationship building and development strategies (\"high-touch\")
Key Responsibilities
• To maintain and nurture relationships with Acolad Belgium's Key Accounts ensuring that revenue and profit targets are maximized through specific account management methodologies and regular contact including face-to-face visits to client sites.
• To help Acolad become a strategic partner and advisor to its most important clients.
• To identify and leverage further opportunities for closer collaboration and increasing revenue.
• To focus on revenue retention and growth, upselling and cross-selling, to protect vulnerability and secure risks in the portfolio of allocated accounts.
• To report progress and key performance indicators.
Goals and Deliverables
• Acquire a thorough understanding of each Key Accounts' needs and requirements.
• Develop Key Account Plans to document strategies for growth and development, track progress and evolve the strategy as account/business needs change.
• Define and deploy constant initiatives to create and materialise growth and upsell/cross-sell opportunities within allocated key accounts.
• Coordinate and take a leading role in online and face-to-face Business Review Meetings.
• Maximize sales revenue and profitability for each Key Account by reviewing and developing business strategies to ensure continued growth in core service uptake.
• Ensure ownership of each account's revenue forecast and quotas.
• Gain and provide visibility in each account's short- and mid-term planning/forecasting process.
• Maintain a set of key performance indicators (KPIs) to ensure ongoing measurement of customer satisfaction, service quality and compliance to each account's key goals and requirements.
• Act as communication link between all key internal stakeholders regarding the management of allocated accounts.
• Act as escalation point to investigate issues and problems faced by Key Accounts, and coordinate with Production to resolve service issues.
• Ensure regular reporting of key accounts' revenue status and forecast, opportunities, risks and growth strategies.
• Proactively work, in conjunction with the Accounts Department, to resolve outstanding payments in line with agreed contractual payment terms.
• Design and deploy ongoing and proactive plans and strategies to maintain, adjust and maximise Acolad's value propositions and solutions for each customer.
• Ensure that Key Accounts are kept up to date with any developments and innovations within Acolad.
• Measure and maintain ongoing customer satisfaction.
Requirements
• Native or fluent command of French and/or Dutch, as well as proficient English;
• At least 5 years experience in a similar account management or business development position, with a proven track record of managing and growing large, complex and enterprise accounts (across diverse industries);
• (Preferably) Experience in the localization, translation or multilingual content management industry (services and/or technology);
• Strong, operational knowledge of sales management tools (e.g. Salesforce);
• Ability to spend time on-site in our Brussels office