L1 Support Engineer - Belgium

Hi Professionals,

Greetings From Ampstek!!

Hope you are high in your spirits. Please stay safe.

Our client is looking for L1 Support Engineer to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.com

Role: L1 Support Engineer

Location: Mechelen, Belgium(Onsite 5days/Week)

Duration: Contract

Job Description:

• 2+ years experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• Hardwar Troubleshooting.
• Software Installation & Troubleshooting.
• Strong working knowledge of Windows 11, MAC’s
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
• Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Thanks & Regards,

Sudhakaran

IT Recruiter | Europe & UK

Email - sudhakaran.m@ampstek.com

Tel - +44(20)45150009

Ampstek Services Limited