Information Technology Desktop Support

Job Title: Desktop Support Technician

Job Summary: We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users regarding computer systems, hardware, and software. This role involves troubleshooting, diagnosing issues, and maintaining a high level of user satisfaction.

Key Responsibilities:

• Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
• Install, configure, and maintain desktop and laptop PCs, printers, phones, and related hardware.
• Support Microsoft Windows, Office 365, Active Directory, and other enterprise applications.
• Diagnose and resolve technical hardware and software issues.
• Track and manage support tickets using the company’s helpdesk system.
• Assist in the setup and deployment of new computers and peripherals.
• Maintain inventory of IT equipment and supplies.
• Provide remote support to offsite users as needed.
• Collaborate with other IT team members on various technical projects and initiatives.

Requirements:

• Associate's or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in desktop support or a similar IT support role.
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
• Experience with Active Directory, Exchange, and remote desktop tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.