L1 SUPPORT

Hi Professionals,

Greetings From Ampstek!!

Hope you are high in your spirits. Please stay safe.

Our client is looking for L1 Support to join a high-growth organization. If you are interested share you resume Sreeja.j@ampstek.com

Role: L1 Support

Location: Mechelen, Belgium

Duration: Contract

Job Description:

• 2+ years experience providing onsite support in an enterprise environment.
• - Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• - Respond to service desk requests and fulfil them promptly.
• - Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• - Log, categorize, and prioritize support requests accurately and efficiently.
• - Perform password resets and account unlock procedures.
• - Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• - Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• - Hardwar Troubleshooting.
• - Software Installation & Troubleshooting.
• - Strong working knowledge of Windows 11, MAC’s
• - Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
• - Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• - Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• - Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
• Preferred
• - Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch,French & English all three languages.
• - Comfortable to work in shift environment.
• - Need to provide on call support to users.