Zendesk Administrator

Zendesk Administrator

Help us build the ultimate customer experience

Are you a technical Zendesk expert with a keen eye for detail, a passion for automation, and a drive for innovation? Then you might be exactly who we're looking for

This role is part of
711 BV
, the
Belgian team behind the successful online casino
. As our
Zendesk Administrator
, you'll have the opportunity to make a real impact on how we deliver and experience customer service.

About the rol

In this key role, you'll be the expert and administrator of our Zendesk environment. You'll be responsible for the technical setup, optimization, and integration of Zendesk with our other systems.

Combining analytical insight, technical know-how, and a hands-on mindset, you'll take our customer service to the next level.

Your responsibilities

• Full administration of Zendesk (Support, Chat, Guide, Explore, Talk): system setup, business rules, triggers, macros, roles, views, and more.
• Build, analyze, and optimize data dashboards and reports.
• Implement and manage AI tools and automations, including chatbots, AI suggestions, and ticket workflows.
• Develop and maintain API integrations with our back office, communication tools, and other platforms.
• Maintain and evolve internal apps via the Zendesk App Framework.
• Serve as the technical point of contact for internal and external stakeholders.
• Critically evaluate our current Zendesk setup and develop a strategy for improvement.
• Create a roadmap for continuous enhancement of our support experience.
• Monitor system performance and resolve bugs or disruptions.
• Stay up to date with the latest Zendesk developments and third-party integrations—and translate these into tangible optimizations.

What we're looking for

You're technically skilled, understand what great customer experience looks like, and can easily switch between strategic thinking and hands-on execution.

You have:

• At least
  3 years of experience
  in a similar technical role (e.g. Zendesk Administrator, CX Engineer, System Administrator).
• In-depth knowledge of
  Zendesk products
  : Support, Guide, Chat, Explore, Talk.
• Proven experience with:
• Workflow and process automation in Zendesk
• Help Center (Guide) setup and customization
• API integrations & custom app development within Zendesk
• Multi-channel setup (including Talk, Messaging)
• Zendesk migrations and cleanup of legacy environments
• Zendesk Reporting & Explore dashboards
• Experience with technical documentation and system integrations.
• A structured, proactive, and results-oriented approach.
• Strong communication skills in
  English
  (Dutch is a plus).
• The ability to bridge the gap between business and technology—you know what it takes to create an excellent customer experience.

What we offer

• A high-impact role in a young, digital, and rapidly growing organization.
• Full freedom to build, improve, and automate within Zendesk.
• Work with the latest features and AI-driven tools.
• A competitive salary with strong secondary benefits.
• Flexibility to work
  hybrid or fully remote
  , depending on your location.
• Autonomy, responsibility, and plenty of room for your ideas.

Location

Our office is based in
Bruges, Belgium
.

This role can be performed
hybrid or remotely
.

Salary and employment terms will depend on the candidate's location.

Ready to join our team?

Apply now via and help us elevate our customer experience