Field Services Engineer

We are seeking an experienced Field Service Engineer to provide highly visible, customer-facing technical support and manage an on-site service contract in a leading semiconductor R&D environment.

This is a critical, hands-on role acting as the primary technical contact on site in Leuven, Belgium - Long-term contract position!

Main Responsibilities

• Oversee diagnosis, troubleshooting, service, and repair of platforms
• Troubleshoot first-of-a-kind, unique chamber configurations
• Utilise remote support from global business unit peers to resolve complex technical issues
• Act as the first point of contact for hardware and process teams
• Build strong working relationships internally and externally, collaborating effectively across diverse teams
• Support preventive maintenance programs when required
• Plan and execute system modification programs
• Instruct customer personnel on system operation and maintenance
• Track hours spent on non-warranty chambers to ensure compliance with the service contract
• Interpret customer needs and clarify responsibility for issue resolution
• Maintain daily communication to ensure customer satisfaction and foster long-term partnerships

Skills and Experience

• Minimum 5 years of experience in a technical field (Semiconductor or Engineering industry) and/or a relevant higher education degree (technical college or university)
• Strong technical proficiency with advanced plasma etch platforms
• Very good understanding of industry standards and best practices for service activities
• Ability to independently manage day-to-day scope of work while coordinating with the local Service Section Manager
• Strong troubleshooting, negotiation, and decision-making skills
• High focus on safety, quality, and compliance standards
• Fluency in English, both written and spoken

If interested, please apply directly or email megan.smyth@cpl.com