Business Architect
Solliciteren
Plaats
Kontichbe
Datum gepubliceerd
2026-03-05Online to:
2026-05-04EUR 20.00 HOUR
Business Architect
- Codux
- 8 uren geleden
Business Architect – Customer Service
Customer service is undoubtedly going to change completely in the upcoming years.
As a Business Architect - or as we call our team members, a Dux
-
you have been in the customer service space for multiple years . You just
know
that excellent service starts with a clear vision, great systems, and even better collaboration. You
breathe customer service and understand the challenges
both supervisors and agents face, building the blueprint to transform service teams from firefighters into impact drivers.
More about you You’ve seen ‘the good, the bad, and the ugly’ in your
previous experience with analysis and solution architecture . You are an analytical go-getter who maintains a high-level overview while remaining
accurate and curious about the details . You possess a
hybrid mindset , easily bridging the
gap between business domains and technical teams . You stay cool in stressful situations and are
always up to date with trends
in
entrepreneurship and innovation . Like every Dux,
you get energy from your teammates , are willing to go the extra mile to meet a deadline and are
happy to travel 2-3 days per week to client sites
in Brussels, Antwerp, or Ghent.
What else would be great: If you are a
fan of process modeling workshops, Event Storming, and Business Information workshops . Experience with
Business Capability Mapping and Value Stream analysis. Technical expertise with regards to the possibilities of technologies
and the impact that they might have on organizations.
What you’ll be doing at Codux You
work directly with clients at the heart of their customer service operations
to think strategically about their future,
helping them define a clear vision and architecture
for their services and information flows. You
listen to the needs of your stakeholders
and keep digging until the objectives are crystal clear,
advising them on possible solutions and how to integrate them into a solid enterprise architecture . You act as the crucial
bridge to the building teams , briefing IT architects and solution analysts on the functional requirements while
coaching them to enhance their way of working .
And there’s more: You’ll
watch over the connection between long-term digital innovation and the day-to-day reality
of agents and supervisors. You’ll
collaborate in short iterations with direct feedback loops , maintaining real ownership of the architectural vision. You’ll
visualize problems, ideas, and solutions
using clear, fit-for-purpose models that translate business ideas into technology-specific solutions.
About Codux We are a Belgian consultancy firm specializing in
Customer Service Transformation . We believe that too many times people forget about the business value of projects and are not driving impact. We want to change that by bringing our long-term business expertise combined with our startup-drive to our customers. While being supported by the broader
Cronos Groep
ecosystem to engage in larger projects. More info about us
here
Looking for a new challenge where you take up responsibility & rethink how companies engage with their customers? Apply now!
As a Business Architect - or as we call our team members, a Dux
-
you have been in the customer service space for multiple years . You just
know
that excellent service starts with a clear vision, great systems, and even better collaboration. You
breathe customer service and understand the challenges
both supervisors and agents face, building the blueprint to transform service teams from firefighters into impact drivers.
More about you You’ve seen ‘the good, the bad, and the ugly’ in your
previous experience with analysis and solution architecture . You are an analytical go-getter who maintains a high-level overview while remaining
accurate and curious about the details . You possess a
hybrid mindset , easily bridging the
gap between business domains and technical teams . You stay cool in stressful situations and are
always up to date with trends
in
entrepreneurship and innovation . Like every Dux,
you get energy from your teammates , are willing to go the extra mile to meet a deadline and are
happy to travel 2-3 days per week to client sites
in Brussels, Antwerp, or Ghent.
What else would be great: If you are a
fan of process modeling workshops, Event Storming, and Business Information workshops . Experience with
Business Capability Mapping and Value Stream analysis. Technical expertise with regards to the possibilities of technologies
and the impact that they might have on organizations.
What you’ll be doing at Codux You
work directly with clients at the heart of their customer service operations
to think strategically about their future,
helping them define a clear vision and architecture
for their services and information flows. You
listen to the needs of your stakeholders
and keep digging until the objectives are crystal clear,
advising them on possible solutions and how to integrate them into a solid enterprise architecture . You act as the crucial
bridge to the building teams , briefing IT architects and solution analysts on the functional requirements while
coaching them to enhance their way of working .
And there’s more: You’ll
watch over the connection between long-term digital innovation and the day-to-day reality
of agents and supervisors. You’ll
collaborate in short iterations with direct feedback loops , maintaining real ownership of the architectural vision. You’ll
visualize problems, ideas, and solutions
using clear, fit-for-purpose models that translate business ideas into technology-specific solutions.
About Codux We are a Belgian consultancy firm specializing in
Customer Service Transformation . We believe that too many times people forget about the business value of projects and are not driving impact. We want to change that by bringing our long-term business expertise combined with our startup-drive to our customers. While being supported by the broader
Cronos Groep
ecosystem to engage in larger projects. More info about us
here
Looking for a new challenge where you take up responsibility & rethink how companies engage with their customers? Apply now!
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