Our client is a multicultural and multilingual support platform. Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible. You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day. THE JOB Your main tasks will be: * Handling phone calls and emails: responding to the customer’s inquiries and intervening parties. * Gathering information and checking the data for accuracy and completeness. * Providing technical support and communicating with workshops. * Updating the customer and all other parties involved. * Monitoring and controlling agreements with all parties involved. * Follow-up of all contract-related issues within the established deadlines. * Working from Monday until Friday in the night shift (being flexible to work on a Saturday in busy periods).ProfielFor this job, we are looking for someone who has the following knowledge, experience and skills: KNOWLEDGE AND EXPERIENCE Language: Dutch (proficient) & English (proficient). Every additional language is a plus. Computer skills: Microsoft Office applications (Word, Excel, Outlook, …) Technical knowledge (automotive, tyres, …) is a plus No specific experience required SKILLS Communicate effectively over the phone Problem analysis and problem solving Customer- and results-oriented Accurate and high work standard Multitasker and stress resistant OTHER You have to work at the office in Hasselt. Please consider the distance between home vs work.AanbodPermanent contract after a positive interim assignment (100 days) Salary depending on your experience Meal vouchers You can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work. Interested? Click on the \"Solliciteer\"-button or send us your resume