Information Technology Support Specialist

We are seeking for a versatile and autonomous IT support specialist for a key client based in Belgium.

Main tasks:

• Service desk agent, incident agent and analyst, problem agent and analyst.
• Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate.
• First and second-line support: remote and on-site support.
• Recording and tracking incident, request and problem information.
• Participating in reconfiguration/installation of PC environment.
• Documenting operational support procedures.
• Drafting technical content for knowledge database.
• Perform all tasks of a service desk operator.
• Testing and administration of applications.
• Collaborate with system and database administration to carry out administrative tasks.
• Fulfil SDO tasks and vice-versa when working for MEP IT Support.

Skills:

• Strong knowledge of MS office applications.
• Experience with Windows-based end-user computers.
• Good understanding of the main mobile devices platforms and core mobile applications.

Requirements:

• ITIL V4 Foundation Certified.

Experience:

• Minimum 3 years of relevant professional experience in IT support.

Languages:

• English at B2 level.
• French at B2 level.
• German is a plus.

Location: Brussels, Belgium (On-site)