Software Support Engineer
Solliciteren
Plaats
LimbourgBelgië
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-03-04Online to:
2026-05-03EUR 20.00 HOUR
Software Support Engineer
Ready to combine technical expertise with customer impact?
At
InTouch , support engineers are more than troubleshooters. They are key players in delivering outstanding customer experiences. As a
Software Support Engineer , you help cities, municipalities and police zones keep their mobility and enforcement platforms running smoothly. Your work has real-world impact on safer and smarter cities.
Your role You are the technical bridge between our SaaS platform and our B2B clients. You enjoy digging into complex issues, communicating clearly, and turning problems into sustainable solutions.
What you’ll do Provide 2nd-line software support to B2B clients Investigate technical incidents and functional questions Analyse logs, data and system behaviour to find root causes Collaborate with development and product teams on fixes and improvements Document solutions and help improve internal processes Contribute ideas to continuously enhance our support quality
Why you’ll love working at InTouch Real Impact
– Work on software used daily by cities and public organisations Strong Team Culture
– Open communication, mutual respect and collaboration Ownership & Autonomy
– Freedom to improve processes and make decisions Innovation Mindset
– We experiment, learn fast and keep what works Learning & Growth
– Training, workshops and conferences Flexible & Hybrid
– Healthy work-life balance with flexible hours Team Spirit
– Motivated colleagues, informal vibe, regular team moments
Who we’re looking for We welcome both
junior profiles with strong potential
and
experienced support engineers
who want to grow in a SaaS environment.
Soft Skills Clear and empathetic communicator Calm under pressure and solution-oriented Proactive team player Positive mindset and eager to learn
Technical Skills Strong analytical and problem-solving abilities Experience with or willingness to learn:
Jira, Confluence, Zendesk SQL, XML, CSV
– comfortable working with data Linux command line
basics Git / version control
understanding
Languages Fluent Dutch required Comfortable communicating in
French
Our Product & Mission Together with our team of
InTouchables , we empower cities and public organisations with innovative SaaS solutions for
traffic enforcement and mobility management . Your work directly contributes to safer roads and more efficient cities. What It Means to Be an InTouchable Innovation
– Try, learn, improve Ownership
– See it, solve it, improve it Trust & Respect
– No ego, strong teamwork Curiosity
– Ask why, keep learning Growth
– Feedback is fuel, progress every day
What we Offer Competitive salary Company car + fuel/charge card 20 holidays + 12 ADV days Hospitalisation & group insurance Alan health coverage Net allowance & meal vouchers Eco cheques Mobile subscription Cafeteria plan Modern office at
Droneport Sint-Truiden
Interview process Intro call with HR On-site interview with Head of Customer Support Personality assessment & reference check
Ready to Join the Mission? Click
Apply
or send your CV to
hr@intouch.be
Equal Opportunities InTouch values diversity and inclusion. We welcome applications from all backgrounds and perspectives. #SupportEngineer #TechSupport #SaaSJobs #GovTech #CustomerSuccess #SmartCities #InTouch #TechCareers
InTouch , support engineers are more than troubleshooters. They are key players in delivering outstanding customer experiences. As a
Software Support Engineer , you help cities, municipalities and police zones keep their mobility and enforcement platforms running smoothly. Your work has real-world impact on safer and smarter cities.
Your role You are the technical bridge between our SaaS platform and our B2B clients. You enjoy digging into complex issues, communicating clearly, and turning problems into sustainable solutions.
What you’ll do Provide 2nd-line software support to B2B clients Investigate technical incidents and functional questions Analyse logs, data and system behaviour to find root causes Collaborate with development and product teams on fixes and improvements Document solutions and help improve internal processes Contribute ideas to continuously enhance our support quality
Why you’ll love working at InTouch Real Impact
– Work on software used daily by cities and public organisations Strong Team Culture
– Open communication, mutual respect and collaboration Ownership & Autonomy
– Freedom to improve processes and make decisions Innovation Mindset
– We experiment, learn fast and keep what works Learning & Growth
– Training, workshops and conferences Flexible & Hybrid
– Healthy work-life balance with flexible hours Team Spirit
– Motivated colleagues, informal vibe, regular team moments
Who we’re looking for We welcome both
junior profiles with strong potential
and
experienced support engineers
who want to grow in a SaaS environment.
Soft Skills Clear and empathetic communicator Calm under pressure and solution-oriented Proactive team player Positive mindset and eager to learn
Technical Skills Strong analytical and problem-solving abilities Experience with or willingness to learn:
Jira, Confluence, Zendesk SQL, XML, CSV
– comfortable working with data Linux command line
basics Git / version control
understanding
Languages Fluent Dutch required Comfortable communicating in
French
Our Product & Mission Together with our team of
InTouchables , we empower cities and public organisations with innovative SaaS solutions for
traffic enforcement and mobility management . Your work directly contributes to safer roads and more efficient cities. What It Means to Be an InTouchable Innovation
– Try, learn, improve Ownership
– See it, solve it, improve it Trust & Respect
– No ego, strong teamwork Curiosity
– Ask why, keep learning Growth
– Feedback is fuel, progress every day
What we Offer Competitive salary Company car + fuel/charge card 20 holidays + 12 ADV days Hospitalisation & group insurance Alan health coverage Net allowance & meal vouchers Eco cheques Mobile subscription Cafeteria plan Modern office at
Droneport Sint-Truiden
Interview process Intro call with HR On-site interview with Head of Customer Support Personality assessment & reference check
Ready to Join the Mission? Click
Apply
or send your CV to
hr@intouch.be
Equal Opportunities InTouch values diversity and inclusion. We welcome applications from all backgrounds and perspectives. #SupportEngineer #TechSupport #SaaSJobs #GovTech #CustomerSuccess #SmartCities #InTouch #TechCareers
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