Program Director(Enterprise Network)

As the Program Director, you will lead Domain & Program Management initiatives, enhancing existing capabilities to drive the program's growth on both global and regional scales. Your primary responsibilities will include overseeing the service portfolio, nurturing C-level relationships, and meticulously monitoring program performance and growth.

Key Responsibilities

• Service Portfolio and Strategic Accounts: Expand the service portfolio and manage strategic accounts. Utilize broader service offerings to strengthen C-level engagements.
• Business Strategy and Financial Management: Play a pivotal role in shaping the business strategy for the program. Manage a team of over 150 professionals, influence the account’s P&L, and ensure consistent EBITDA performance.
• Roadmap Development: Develop and implement the Automation and Delivery Excellence roadmap, ensuring alignment with customer requirements.
• Automation and Delivery: Drive program management of Automation Development andNetOps.Aiplatform maturity and operationalization.
• Customer Interaction and Team Development: Foster strong customer relationships and oversee operations in a 24/7, multi-location environment.
• Program Leadership: Lead the development and execution of program strategies, guide program managers and staff, ensure compliance with organizational policies, and oversee budget preparation.
• Risk Management and Continuous Improvement: Manage risks, coordinate with other departments, and drive continuous improvement in program execution.
• Governance and Compliance: Ensure business processes adhere to regional and financial regulations and best practices.
• Service Delivery: Enable efficient and effective service delivery, manage customer projects related to service operations, and ensure all contractual SLA targets and escalations are managed professionally.
• Technical and Operational Oversight: Offer technical guidance, oversee tool development, and manage interactions with network vendors on high-level support issues.

Essential Qualifications

• Leadership Experience: Proven experience managing a large team (>150 resources) and influencing P&L performance.
• Customer Interaction Skills: Persuasive communication skills (oral and written) and experience in managing customer relationships and service delivery.
• Governance Skills: Strong governance and strategic planning capabilities.
• Financial Acumen: Proficiency in managing budgets, ensuring value for money, and promoting sound financial practices.
• Technical Knowledge: In depth with Enterprise Networking (WAN, SDWAN, LAN, WLAN, UCC, , and a clear understanding of Day 0, Day 1, and Day 2 enterprise network operations.
• Domain Knowledge : Working experience with Global Manufacturing companies with production, warehousing and R&D in regulated environments.
• Critical Thinking Skills: Experience in root cause analysis and problem-solving.
• Training and Quality Assurance: Lead the development of training frameworks and quality assurance programs to ensure continuous improvement.
• Qualification: Minimum of Bachelor of Engineeringwith wide exposure to Telecom Network Operations.

Additional Skills

• Strategic Mindset: Ability to guide and manage program development with a strategic perspective.
• Presentation Skills: Proficient in presenting technical information to both technical and non-technical audiences.
• Customer Focus: A deep understanding of customer requirements and the ability to cater to stakeholder needs.