Internal Technical Service & Sales Support (m/f/d)

The Building+Industry division of the Winkelmann Group combines the established brands Reflex Winkelmann, Sinusverteiler and nema and is one of the leading providers of innovative solutions in water-based building services engineering. With over 2,000 employees, six production and 25 sales companies, and a turnover of €500 million, this division is a key growth driver for the Winkelmann Group. Whether in power and heating plants, hospitals, hotels, residential complexes, factories or data centres – Building+Industry's products and system solutions are synonymous worldwide with reliability and the highest quality in sensitive areas of application.

We are looking for you at the earliest possible date as

Internal Technical Service & Sales Support (m/f/d)

About the Role:

As an Internal Technical Service & Sales Support, you will provide technical support and assistance to customers and colleagues in French and Dutch speaking regions (France, Belgium, and Luxembourg). You will be the primary contact for all technical inquiries related to our Reflex product range, with a focus on pressure maintenance and degassing systems. Your role includes supporting customers, service partners, and sales representatives via phone, email, and in-person trainings. Additionally, you will actively engage with large property operators to promote maintenance contracts and generate exchange business.

Your tasks

• Provide first-level technical support to employees, customers, and service partners (phone, email, on-site at the satellite RTC) for the complete Reflex product range, especially degassing and pressurization systems.
• Troubleshoot and resolve technical issues and deliver trainings and guidance on the use of Reflex technologies.
• Actively engage with large property operators to sell maintenance contracts and generate exchange business.
• Prepare SAP-C4 service quotations for maintenance contracts and repairs, including follow-up and customer communication.
• Enter and manage service orders and purchase orders in the ticket system, in coordination with the Area Service Coordinator as second-level expert support.

Your profile

• Strong technical expertise in building services products, particularly in pressure maintenance and degassing
• Proven experience in selling service solutions and related products
• Excellent communication skills, including in challenging situations with customers and colleagues
• Confident user of SAP and Microsoft Office
• Excellent command of Dutch and French, with good communication skills in English

Our offer

• An exciting and challenging task in an agile and dynamic environment
• A committed team and an open corporate culture that encourages innovation
• Flexible working within a defined framework to ensure a good work-life balance
• Intensive induction and regular competency dialogues for individual development
• Training and development opportunities to continuously expand your skills and develop professionally

If you are passionate about technical support and sales, and you thrive in a customer-focused environment, we look forward to receiving your application!

Do you need additional information?

Further information, such as the process of our application procedures, can be found on our career page: http://winkelmann-group.de