IAM Consultant – CIAM Specialist

Level: Principal Consultant / Manager – Experienced Level

Required Experience: 8–12 years of IAM experience with a specialization in Customer IAM (CIAM)

Main Responsibilities:

Operational lead for the CIAM workstream. Assessment of the current CIAM state (customer portals, authentication, lifecycle management), design of the target CIAM architecture, analysis of evolution scenarios (B2C/B2B/B2B2C), evaluation of UX impact, regulatory compliance (GDPR, eIDAS), scalability, and interoperability with WIAM. Production of CIAM deliverables and RFP foundations.

Mandatory Skills:

• Expertise in CIAM platforms: Ping Identity / PingOne, Okta CIAM, Auth0, ForgeRock, Gigya / SAP Customer Data Cloud
• Experience with customer identity architectures (B2C, B2B, B2B2C), including enterprise identity management
• Strong knowledge of consent and privacy management (GDPR, eIDAS 2.0)
• Expertise in standards: OAuth 2.0, OIDC, FIDO2 / Passkeys, WebAuthn
• Experience in UX journey and customer authentication flow evaluation
• Knowledge of API integration patterns (REST, GraphQL) for CIAM / backend system connections
• Experience managing peak loads and scalability sizing
• Knowledge of federation with social IdPs (Google, Facebook, Apple) and partners

Preferred Skills / Certifications:

• Experience in regulated industries (financial services, utilities, healthcare)
• Knowledge of eIDAS 2.0 and the European digital identity wallet (EUDIW)
• Okta, Ping, or ForgeRock certifications