Operations Officer

Role Overview

We are seeking a proactive and detail-oriented Operations Officer to support day-to-day operational activities while ensuring service quality, business continuity, and customer satisfaction. The role involves operational control, issue management, reporting, and stakeholder coordination in a dynamic financial services environment.

Key Responsibilities

• Ensure day-to-day operational support and controls
• Provide ad hoc support for operational and project-related activities
• Manage incidents, issues, and reporting activities
• Act as a point of contact for internal and external stakeholders
• Ensure business continuity and maintain high levels of customer satisfaction
• Contribute to operational improvements and process efficiency

Required Experience

• Minimum 2 years of relevant professional experience in operations or support roles
• Experience working in structured corporate environments (financial services preferred)

Technical Requirements (Mandatory)

• Strong expertise in MS Office Suite
• Familiarity with various IT tools and operational systems
• Ability to manage reporting and documentation efficiently

Education

• Bachelor’s or Master’s degree (mandatory)

Language Requirements

• Dutch: Native
• French: Native
• English: Good working proficiency

Soft Skills

• Strong communication skills with a diplomatic and customer-oriented approach
• Ability to work independently
• Stress-resistant and adaptable
• Strong problem-solving skills
• High level of accuracy and attention to detail
• Quality-driven mindset

Additional Information

• Travel: Not required
• Telework: Hybrid model (50% onsite in Brussels, 50% remote)
• Certification: Not required