Field Service Engineer

Join a Team Advancing Precision Surgery Through Advanced Imaging

SamanTree Medical is a privately held Belgian–Swiss medical device company dedicated to improving precision in surgery through innovative imaging solutions. Headquartered in Liège, Belgium, with R&D in Lausanne, Switzerland, and U.S. regional headquarters in Boston, our team is united by a shared mission to bring clarity, speed, and confidence to the operating room.

We develop and manufacture the Histolog® Scanner, a groundbreaking rapid, high-resolution imaging system that enables real-time visualization of excised tissue. These images assist physicians in making immediate, informed decisions that influence outcomes for patients and families.

The Histolog Scanner is the first and only device built on massively parallel confocal microscopy, a revolutionary technology that captures nearly 30,000 points at once to generate high-resolution images in about one minute. Commercialized in Europe, the United States and several additional international geographies the Histolog Scanner represents a new standard in digital tissue imaging—combining speed, high-resolution and ease of use to optimize surgical and pathology workflows.

At SamanTree, we imagine a world where every surgical decision is made with confidence and every patient leaves the operating room knowing the surgeon “got it all”. Our work is driven by a deep commitment to physicians and patients—putting their needs at the center of every innovation. We move quickly and purposefully because time matters in surgery. We strive for excellence and precision in every image, every line of code, and every interaction. We value curiosity, adaptability, and teamwork, knowing that the best ideas come from collaboration and integrity. Above all, we build technology that earns trust—helping healthcare professionals deliver better outcomes, faster.

If you’re inspired by technology that improves lives and motivated by work that blends scientific rigor with real human impact, we’d love to meet you. Join us in shaping the future of surgical imaging and advancing precision in surgical care.

Learn more at www.samantree.com

Field Service Engineer, Awans (Belgium)

As Field Service Engineer you will be an integral part of SamanTree Medical’s operational team and will play a crucial role in customer satisfaction as you often will be the point of contact for customers experiences technical difficulties.

In this role, you will perform routine services on the Histolog® Scanner to prevent future breakdowns and ensure optimal performance.

The duties often include troubleshooting problems, replacing or repairing defective parts, conduct performance test, and providing customers with operational instructions.

You will provide important feedback regrading customer concerns, potential improvements, and the overall performance of the Histolog Scanner you will service.

The Product Development Manager reports to the Service Manager.

Responsibilities

• Travel to customer locations to install, upgrade, repair or maintain equipment
• Perform routine maintenance and inspection on equipment and systems located in our warehouse
• Analyze technical issues and provide suitable solutions
• Provide training and support to customers on how to operate and maintain equipment
• Document service and installation actions by completing forms, reports, logs and records
• Manage customer satisfaction through effectively meeting customer needs and ensuring compliance with company and regulatory standards
• Ensure the safe use of equipment by adhering to safety procedures and regulations
• Keep technical knowledge updated by attending educational workshops
• Collaborate with R&D and operational teams and share information across the organization
• Maintain parts inventory and order any necessary parts or supplies

Skills, Qualifications and Experience

• Bachelor degree in a technical field
• Proven work experience as a Field Service Engineer or similar role
• Experience with diagnostic, test, and repair processes
• Strong understanding of technical aspects of hardware and software
• Excellent troubleshooting and problem-solving skills
• Fluency in English (written and spoken) is required. Proficiency in another European language is a strong asset.
• Good communication skills and the ability to explain technical details to a non-technical audience
• Willingness to travel extensively (up to 60%)

Our offer

• A full-time job
• Attractive and competitive salary package in line with your profile and experience
• A human-size, dynamic, respectful, and collaborative work environment
• International exposure, with learning and development opportunities.
• A role that directly contributes to the improvement of global healthcare outcomes

How to Apply

Please submit your resume and a cover letter detailing your relevant experience and language skills

Applications will be reviewed on a rolling basis.

Equal Opportunity Statement

We are all proud to work for such a great company as Samantree Medical. And we would be even prouder to have you on board. Whoever you are, wherever you come from, regardless of your race, religion, color, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Please apply if you see a position that makes your heartbeat, and if you feel the role is appealing to you. If you’re smart and good at what you do, come as you are.

SamanTree is an emerging company with significant potential in the MedTech sector. For individuals seeking challenges, SamanTree offers opportunities for growth both nationally and internationally. We value inquisitive and highly committed individuals who are dedicated to collaborating towards making SamanTree a success.

Join a team contributing to innovation in healthcare. Together, let’s shape the future of rapid intraoperative tissue imaging for assessment of surgical margins with the Histolog Scanner.