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Customer & Administration officer (Insurance)


Our client is a well-established, medium-sized enterprise in the insurance sector, known for their commitment to delivering exceptional services to their customers. They are based in Brussels and strive to maintain a high standard of professionalism in their operations. Customer & Administration officer (Insurance) Functieomschrijving As a Customer & Administration Officer your responsibilities are: - Handle incoming calls from customers requesting assistance - Open, register and follow up support cases in the internal system - Coordinate service partners to deliver fast, effective solutions - Analyse situations and decide the right next steps under time pressure - Guide customers clearly throughout their case with solution-oriented communication - Ensure accurate administration and correct closure of all files Profiel A successful Customer & Administration Officer should have: - Strong communication skills and customer-first attitude - Able to stay calm and think clearly in urgent or unexpected situations - Comfortable with high call volumes and fast decision-making - Good command of Dutch and French; English is a plus - Computer-savvy and quick to learn new tools and processes Aanbod Our customer offers you: - Full training to become fully operational in assistance services - A dynamic role with meaningful customer interaction - Supportive, motivated team environment - Competitive seasonal compensation package - Strong learning curve in problem-solving, communication and coordination - Experience in a key sector: mobility, service & customer care If you are ready to take on this exciting opportunity as a Customer & Administration Officer in Brussels, we encourage you to apply today!

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