Senior Engineer (Voice & VTC)

Duties

• Perform service continuity improvement tasks on the NATO voice and VTC infrastructures.
• Support innovation efforts related to voice and video conferencing technology.
• Work with the project management team and provide technical support to projects to enhance and improve the existing infrastructure and services.
• Plan, test, and carry out routine configuration and maintenance operations within the voice and VTC domains.
• Be prepared to support maintenance activities and infrastructure deployments during out-of-business hours.
• Coordinate and raise CRQs (Change Requests) and ASIs (Authorized Service Interruptions) when needed.
• Create and maintain technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features.
• Mentor and/or coach team members on new voice and VTC technologies or features.
• Investigate and propose long‑term solutions to encountered equipment and configuration problems.
• Provide third‑level support to the operation team for both static and deployable voice and video conference infrastructures when needed.
• Deputize for higher‑grade staff, if required.
• Perform other duties as may be required.

Requirements

Education

• Bachelor’s degree from a nationally recognized / certified university in an related discipline and 2 years of post‑related experience.
• OR, exceptionally, the lack of a university degree may be compensated by at least 6 years of extensive and progressive expertise in duties related to the function of the post.

Experience (Required)

• At least 2 years of experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).
• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.
• Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.).
• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.
• Excellent knowledge of SIP, H.323, and PSTN signaling protocols.
• Good working knowledge of virtualization and cloud technologies.
• Experience providing end‑user support.

Training/Certifications (Required)

• Certified ITIL Foundation

Experience (Desirable)

• Experience with collaboration solutions from major vendors like Cisco, Poly, and Pexip.
• Cisco Certified Network Professional Collaboration (CCNP Collaboration) qualification.
• Experience with monitoring platforms and protocols such as CASpectrum, nGeniusOne, SNMPv3, Syslog, etc.
• Scripting experience, ideally in Python, and experience using regular expressions.
• Experience with cloud‑based collaboration solutions like Microsoft Teams and Cisco Webex.
• Ability to navigate, influence, and negotiate with all levels of the organization, business partners, customers, and users.
• Strong communication skills and the ability to be concise in both written and verbal communications.
• Prior experience working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.

WorkLocation

On‑site, Mons, Belgium

SecurityClearance

NATO Security Clearance required

Benefits

• Private insurance.
• Unlimited free access to wellness workplace support platform.
• A dynamic challenging environment resulting in continuous learning / education / progression.
• Ability to work with cutting‑edge technologies.
• Pleasant working environment.

We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.

Our recruitment consultants will get through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. Your CV will be retained for two years in accordance with GDPR regulations.