Solution Engineer
Solliciteren
Plaats
Gent9000
Oost-Vlaanderen
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-25Online to:
2026-04-26EUR 15.00 HOUR
Solution Engineer
- Paperbox
- Oost-Vlaanderen
- 1 dag geleden
Get to know us
Hi there We are Paperbox
Paperbox is a market leader in delivering AI Agents for claims & policy admin, serving insurers and brokers.
Do you know the feeling of having to wait forever for your insurer to answer your email? That is exactly what we are solving
Insurance has historically been a manual, labor-intensive, admin-heavy industry. A huge amount of work goes into reading incoming requests, processing emails and attachments, forwarding messages internally, scheduling tasks and archiving everything into back-office systems.
Our Paperbox solution reduces friction and brings structure to the biggest bottleneck of insurance operations: the Mailroom.
We believe technology should improve the way people interact; working towards a future where nobody is kept on hold.
Role
We are looking for a motivated Solutions Engineer to join our growing team. You'll be the bridge between our customers and our technology; helping insurers and brokers get the most out of our product.
On any given day, you could be:
Guiding a new client through the onboarding and configuration of their Paperbox environment
Translating customer workflows into clear technical specifications for our Product & Engineering teams
Supporting customers directly through first-line and second-line support
Monitoring client environments and resolving issues before they become problems
This role is perfect if you enjoy combining technical problem-solving with customer interaction and want to have a direct impact on how insurance companies work with AI.
The right time and place
The last few years we have been bootstrapping and building the foundations of our GTM machine.
Today, with more than 75 insurance customers, we're entering a true scale-up phase. We're growing fast — with the ambition to double our ARR — and we're looking for someone who wants to help put oil on that fire and guide us to the next level.
Your responsibilities Customer Success & Onboarding
Support our customer success team in onboarding new clients on our platform
Set up, configure and maintain customer environments to ensure optimal performance
Guide clients through technical implementation processes and best practices
Monitor customer environment health and proactively address potential issues
Take ownership of your own customer portfolio, developing long-term trusted relationships
Technical Bridge & Translation
Capture and translate customer requirements into clear technical specifications for our product team
Collaborate with product to prioritize customer-driven features on our roadmap
Act as the technical voice of your customers in product discussions
First & Second Line Support
Instead of classic presales support, this role focuses strongly on customer operations and issue resolution:
Work with a broad, cross-functional team to manage and resolve support tickets; giving you real visibility into what customers experience
Provide first-line customer contact with a strong service mindset
Perform second-line technical deep dives when more complex questions arise
Contribute to structural improvement projects that enhance scalability and reduce recurring support friction
Cross-functional Collaboration
Work closely with Customer Success to identify expansion opportunities
Partner with Engineering to escalate and resolve issues efficiently
Collaborate with RevOps to support your customer portfolio and ensure smooth processes
Be occasionally involved in presales cycles, delivering technical scoping insights that help close deals
Contribute to proof-of-concepts or technical proposals when your expertise can support our commercial efforts
You are a great fit if you have Technical Foundation
Curiosity for technology and eagerness to learn about software implementations and system integrations
An interest in AI and how it can be applied in business
A degree in engineering, computer science or related fields is a nice-to-have; but equivalent self-taught skills or a strong learning attitude work too
Customer-Centric Mindset
Strong communication skills — able to explain technical ideas in simple terms
A problem-solving mindset with a service-oriented attitude
Experience in client-facing technical roles is welcome but not required
Perks and benefits
At Paperbox we strongly believe in a diverse and healthy work environment. That's why we spend a lot of time on providing perks and benefits that help you thrive as a person.
We offer:
A flexible office culture, combining our amazing office space at Wintercircus with the freedom to work where you perform best
Competitive salary
All the tools you need for success
Flexible vacation policy
Transparent and digital healthcare insurance by Alan for you and your family
Learning & Training opportunities with a flexible training policy
A fun and supportive team culture with regular team activities, events and moments to connect
If you're excited to be part of a winning team, Paperbox is the perfect place to accelerate your career.
We see this role as a catalyst in helping build the future of insurance automation.
Ready to shape the future with us? Let's talk
Hi there We are Paperbox
Paperbox is a market leader in delivering AI Agents for claims & policy admin, serving insurers and brokers.
Do you know the feeling of having to wait forever for your insurer to answer your email? That is exactly what we are solving
Insurance has historically been a manual, labor-intensive, admin-heavy industry. A huge amount of work goes into reading incoming requests, processing emails and attachments, forwarding messages internally, scheduling tasks and archiving everything into back-office systems.
Our Paperbox solution reduces friction and brings structure to the biggest bottleneck of insurance operations: the Mailroom.
We believe technology should improve the way people interact; working towards a future where nobody is kept on hold.
Role
We are looking for a motivated Solutions Engineer to join our growing team. You'll be the bridge between our customers and our technology; helping insurers and brokers get the most out of our product.
On any given day, you could be:
Guiding a new client through the onboarding and configuration of their Paperbox environment
Translating customer workflows into clear technical specifications for our Product & Engineering teams
Supporting customers directly through first-line and second-line support
Monitoring client environments and resolving issues before they become problems
This role is perfect if you enjoy combining technical problem-solving with customer interaction and want to have a direct impact on how insurance companies work with AI.
The right time and place
The last few years we have been bootstrapping and building the foundations of our GTM machine.
Today, with more than 75 insurance customers, we're entering a true scale-up phase. We're growing fast — with the ambition to double our ARR — and we're looking for someone who wants to help put oil on that fire and guide us to the next level.
Your responsibilities Customer Success & Onboarding
Support our customer success team in onboarding new clients on our platform
Set up, configure and maintain customer environments to ensure optimal performance
Guide clients through technical implementation processes and best practices
Monitor customer environment health and proactively address potential issues
Take ownership of your own customer portfolio, developing long-term trusted relationships
Technical Bridge & Translation
Capture and translate customer requirements into clear technical specifications for our product team
Collaborate with product to prioritize customer-driven features on our roadmap
Act as the technical voice of your customers in product discussions
First & Second Line Support
Instead of classic presales support, this role focuses strongly on customer operations and issue resolution:
Work with a broad, cross-functional team to manage and resolve support tickets; giving you real visibility into what customers experience
Provide first-line customer contact with a strong service mindset
Perform second-line technical deep dives when more complex questions arise
Contribute to structural improvement projects that enhance scalability and reduce recurring support friction
Cross-functional Collaboration
Work closely with Customer Success to identify expansion opportunities
Partner with Engineering to escalate and resolve issues efficiently
Collaborate with RevOps to support your customer portfolio and ensure smooth processes
Be occasionally involved in presales cycles, delivering technical scoping insights that help close deals
Contribute to proof-of-concepts or technical proposals when your expertise can support our commercial efforts
You are a great fit if you have Technical Foundation
Curiosity for technology and eagerness to learn about software implementations and system integrations
An interest in AI and how it can be applied in business
A degree in engineering, computer science or related fields is a nice-to-have; but equivalent self-taught skills or a strong learning attitude work too
Customer-Centric Mindset
Strong communication skills — able to explain technical ideas in simple terms
A problem-solving mindset with a service-oriented attitude
Experience in client-facing technical roles is welcome but not required
Perks and benefits
At Paperbox we strongly believe in a diverse and healthy work environment. That's why we spend a lot of time on providing perks and benefits that help you thrive as a person.
We offer:
A flexible office culture, combining our amazing office space at Wintercircus with the freedom to work where you perform best
Competitive salary
All the tools you need for success
Flexible vacation policy
Transparent and digital healthcare insurance by Alan for you and your family
Learning & Training opportunities with a flexible training policy
A fun and supportive team culture with regular team activities, events and moments to connect
If you're excited to be part of a winning team, Paperbox is the perfect place to accelerate your career.
We see this role as a catalyst in helping build the future of insurance automation.
Ready to shape the future with us? Let's talk
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