You will be part of the IT Infrastructure team, composed of 2 clusters: Implementation & Lifecycle and Rollout & Support. More specifically, you will be a member of the Rollout and Support Operations team, in charge of rollout, maintenance, 3rd line support and monitoring of the Infrastructure. You must be able to install, configure and troubleshoot Windows and Azure systems, integrated with other IT components, with stability and service continuity as key factors of success. You must also be able to configure and review monitoring of such components, to maintain supportability, stability, and performance. IT Infrastructure team also ensures the highest level of support, and oversees coordination, analysis, follow-up and resolution of incidents and problems. Support will be given in person or by coordination of internal and external partners. After a short period of onboarding, you will be responsible for Windows systems. This includes the tasks below: Install and configure (Windows and Azure, Linux and OpenShift is an asset); Support and maintain server systems (Windows and Azure, Linux and ESX is an asset); Monitor systems; Manage firewall requests; Manage DNS and DHCP requests; Upgrade and security patching (Windows and Linux); Follow-up open incidents and changes; Assist IT colleagues in meetings, specifically in the scope of Windows systems; Write documentation and procedures; Follow-up existing procedures; Translate technical language to be able to support customers; Understand interfaces/flows between systems; Automate deployment of scripts and software; Manage external partners (contact for incidents, changes, escalations) and internal partners;