Technical Support Engineer
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-23Online to:
2026-04-24EUR 20.00 HOUR
Technical Support Engineer
Join Us: Grow as a Fintech Technical Support Engineer – Your Tech Expertise Matters Here
Fintech is booming globally—blending finance with AI, big data, and smart systems to upgrade services like payments and transactions. This high-growth field needs tech-savvy talent like you: Do you want to apply your technical skills to real-world fintech projects, even get chances to work on overseas tech support and system deployment tasks?
We're a 20+ year fintech pioneer, and we're hiring Technical Support Engineers—tech-focused roles where your hands-on skills in system, troubleshooting, and tech support will shine.
With guidance from senior tech leads, you'll dive into fintech system implementation, back up product tech iterations (including overseas market projects), and build a solid tech career with global exposure—all while growing in an industry that's shaping the future of finance.
Responsibilities
1. Collaborate with the product team to deliver hands-on support for system implementation, modification, and maintenance.
2. Provide technical troubleshooting for the company's products to ensure smooth operation.
3. Execute on-site services, installation, and commissioning as required by projects or clients.
4. Handle all technical inquiries, keep the service system updated, and assist in resolving technical issues from service calls.
5. Monitor existing systems, and propose improvements or development plans by integrating new technologies (e.g., Python).
6. Partner with the Pre-Sales team to identify and pursue business opportunities, contributing to team growth.
7. Participate in the preparation of product demonstrations to showcase our solutions effectively.
8. Define service scopes to fully meet customer requirements and expectations.
9. Work closely with clients to gather requirements and technical details, clarifying solution frameworks and addressing project issues.
10. Perform daily operation and maintenance tasks to ensure system stability.
11. Communicate and coordinate with customers, sales teams, R&D support staff, and relevant internal departments to schedule on-site support, handle critical call escalations, provide feedback, and drive product improvements.
12. Coordinate with customers to deliver system upgrades and enhance user experience.
13. Undertake other ad-hoc tasks assigned by superiors with a proactive attitude.
Qualifications
1. Higher Diploma or Bachelor's degree in Information Systems or related disciplines; fresh graduates are warmly welcome
2. Experience in system design, development, testing, and production launch is a plus. Candidates with the following knowledge/experience will have an edge:
- Basic IT PC or Network Support experience.
- Foundational knowledge of IT equipment, Microsoft OS, and related products.
- Basic proficiency in using Unix, Linux Server, and Webservice.
3. Experience in the banking and financial sector is preferred.
4. Experience with the ISO 27001 Information Security Management System (e.g., system building, auditing, or operation & maintenance) is highly desirable.
5. Strong problem-solving, decision-making, troubleshooting, and analytical skills.
6. Excellent interpersonal skills, self-motivation, and a collaborative team spirit.
7. Eagerness and initiative to learn new technologies and adapt to industry changes.
8. Proactive in reporting task progress and escalating issues in a timely manner.
9. Positive mindset and ability to work under pressure.
10. On-site work is required (travel may be needed).
11. Fair written English and fluent spoken English, Mandarin, and Cantonese.
12. Immediate availability is preferred.
Fintech is booming globally—blending finance with AI, big data, and smart systems to upgrade services like payments and transactions. This high-growth field needs tech-savvy talent like you: Do you want to apply your technical skills to real-world fintech projects, even get chances to work on overseas tech support and system deployment tasks?
We're a 20+ year fintech pioneer, and we're hiring Technical Support Engineers—tech-focused roles where your hands-on skills in system, troubleshooting, and tech support will shine.
With guidance from senior tech leads, you'll dive into fintech system implementation, back up product tech iterations (including overseas market projects), and build a solid tech career with global exposure—all while growing in an industry that's shaping the future of finance.
Responsibilities
1. Collaborate with the product team to deliver hands-on support for system implementation, modification, and maintenance.
2. Provide technical troubleshooting for the company's products to ensure smooth operation.
3. Execute on-site services, installation, and commissioning as required by projects or clients.
4. Handle all technical inquiries, keep the service system updated, and assist in resolving technical issues from service calls.
5. Monitor existing systems, and propose improvements or development plans by integrating new technologies (e.g., Python).
6. Partner with the Pre-Sales team to identify and pursue business opportunities, contributing to team growth.
7. Participate in the preparation of product demonstrations to showcase our solutions effectively.
8. Define service scopes to fully meet customer requirements and expectations.
9. Work closely with clients to gather requirements and technical details, clarifying solution frameworks and addressing project issues.
10. Perform daily operation and maintenance tasks to ensure system stability.
11. Communicate and coordinate with customers, sales teams, R&D support staff, and relevant internal departments to schedule on-site support, handle critical call escalations, provide feedback, and drive product improvements.
12. Coordinate with customers to deliver system upgrades and enhance user experience.
13. Undertake other ad-hoc tasks assigned by superiors with a proactive attitude.
Qualifications
1. Higher Diploma or Bachelor's degree in Information Systems or related disciplines; fresh graduates are warmly welcome
2. Experience in system design, development, testing, and production launch is a plus. Candidates with the following knowledge/experience will have an edge:
- Basic IT PC or Network Support experience.
- Foundational knowledge of IT equipment, Microsoft OS, and related products.
- Basic proficiency in using Unix, Linux Server, and Webservice.
3. Experience in the banking and financial sector is preferred.
4. Experience with the ISO 27001 Information Security Management System (e.g., system building, auditing, or operation & maintenance) is highly desirable.
5. Strong problem-solving, decision-making, troubleshooting, and analytical skills.
6. Excellent interpersonal skills, self-motivation, and a collaborative team spirit.
7. Eagerness and initiative to learn new technologies and adapt to industry changes.
8. Proactive in reporting task progress and escalating issues in a timely manner.
9. Positive mindset and ability to work under pressure.
10. On-site work is required (travel may be needed).
11. Fair written English and fluent spoken English, Mandarin, and Cantonese.
12. Immediate availability is preferred.