Company Description Stackd Pickleball is Hong Kong's first indoor multi-court pickleball facility, dedicated to blending leisure, physical activity, and social connection. Located at the flagship venue in Wan Chai, Hong Kong Island, the company provides a premium entertainment experience for active lifestyles. Stackd Pickleball is committed to creating a community-focused space where individuals can engage in physical activities while enjoying a vibrant social atmosphere. Striving for growth, Stackd Pickleball aims to become the leading destination for venue-based entertainment across the region. Role Description This is a full-time, on-site role for an Operations Manager, based in Hong Kong SAR. The Operations Manager will oversee daily operations, ensuring smooth facility functionality and excellent customer service. Responsibilities include staff supervision, scheduling, implementing operations processes, coordinating events, maintaining inventory, and ensuring the safety and cleanliness of the facility. The Operations Manager will also focus on optimizing operations, encouraging a positive environment, and managing the overall customer experience. Qualifications Proven experience in operations management and team leadership Strong organizational and time management skills Excellent interpersonal and customer service abilities Knowledge of event coordination and inventory management Effective problem-solving and conflict resolution skills Ability to work in a fast-paced and dynamic environment Proficiency in relevant software tools and systems is a plus Passion for sports and community-focused initiatives is highly desirable Bachelor's degree in business administration, hospitality, or a related field preferred