Customer Operations Specialist FMCG

The Customer Operations Specialist FMCG is overseeing the end-to-end order-to-cash process and acting as the operational bridge between customers and internal teams. This role supports retail, Out of Home, and Food Solutions customers while ensuring smooth logistics and service execution across diverse supply chains. You will collaborate closely with sales, supply chain, finance, marketing, and planning teams to drive reliable delivery performance and continuous improvement. In addition, you will coach a team while strengthening customer partnerships and operational excellence.

• Manage day-to-day operational relationships with customers, including performance reviews and logistics agreements.
• Lead improvement initiatives across customer operations, order fulfillment, and logistics processes.
• Analyze customer and supply chain data to identify opportunities for service, cost, and speed optimization.
• Act as the primary contact for customer service and logistics topics, aligning internally with relevant departments.
• Coach, and lead a team of Customer Specialists.

What we expect from you:

• Degree with 5+ years of experience in FMCG.
• Proven people management experience with strong leadership and coaching capabilities.
• Strong communication, negotiation, and influencing skills, capable of engaging stakeholders at all levels.
• Fluency in Dutch AND English with ERP/SAP knowledge as an advantage.

What you can expect from us:

TMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.