Bank Brand Ambassador

Brand Ambassador – Dutch

Location: Brussels, Belgium

Company Overview:

At Odity, we specialize in customer relations, helping brands build and maintain strong connections with their customers. With a multicultural team of 1,500 professionals across 10 global offices—including New York, London, and Paris—we take pride in delivering exceptional customer service.

About the Role:

As a Brand Ambassador in our Banking division, you will act as the key point of contact between our company and Dutch speaking customers. Your role will involve providing high-quality support, resolving inquiries, and ensuring a seamless customer experience in the financial sector.

Key Responsibilities:

• Serve as the primary contact for customers, addressing inquiries related to banking products and services via phone, email, and chat.
• Ensure clear and professional communication in Dutch.
• Assist customers with account-related queries, transactions, and general banking support.
• Stay up to date with financial regulations and compliance standards.
• Build and maintain strong relationships by delivering exceptional service.
• Collaborate with team members to share knowledge and best practices.

Qualifications and Requirements:

• Fluent in Dutch (from The Netherlands
  ) to effectively engage with customers.
• Good level of French or English to communicate internally
• High School Diploma
• Strong communication skills and a customer-centric mindset.
• Prior experience in customer service, banking, or finance is a plus, but a proactive attitude and willingness to learn are just as important.

What We Offer:

• A gross monthly salary between €2,300 and €2,400, including a 13th-month salary, eco-vouchers, and public transport cost coverage.

• Ongoing training and development opportunities in the financial sector.

• A dynamic and inclusive work environment in the heart of Brussels.

• FSMA certification fully covered by the company, ensuring you meet regulatory standards for the banking sector.

How to Apply:

Interested in launching your career in banking while delivering top-tier customer service? Submit your resume and a cover letter highlighting your language skills and experience.

Join Odity and be part of a team dedicated to excellence in customer relations within the financial industry