Technical Sales Support

Position: Technical Sales Support (Junior)

Location: On-site – Zele, Belgium

About the Role

We are looking for a motivated Junior Technical Sales Support professional with a technical or mechanical background who is eager to learn and grow within an international company.

This role is ideal for someone who enjoys working with technical products, is willing to visit customers when required, and is keen to develop both technical and commercial skills in a hands-on environment.

Key Responsibilities:

1. Technical Support

• Provide product and technical consultations and conduct training for customers and partners (online and on-site).
• Prepare technical and commercial proposals based on customer needs.
• Advise clients on product operation, maintenance, service requirements, and troubleshooting.

2. Claims and Warranty

• Register and manage customer claims related to damaged goods, shortages, incorrect shipments, or warranty issues.
• Work closely with quality, logistics, and service teams to resolve claims efficiently and fairly.
• Maintain accurate claim records and provide structured follow-up.
• Analyse recurring issues to identify systemic gaps and contribute to process and product improvements.

Qualifications & Requirements:

• Technical or Mechanical Education.
• Strong interest in technology and hands-on work.
• Willingness to visit customers and provide on-site support in the future.
• Experience or practical skills in electrical, sanitary or plumbing installations are highly appreciated.
• Entrepreneurial spirit with a proactive mindset.
• Positive, solution-oriented thinking.
• Eager to learn and develop professionally.
• Good communication skills
• Fluency in Dutch, English and French
• Driving licence (Category B)

We provide structured onboarding, full product training and continuous mentoring to support your professional development.

What We Offer

• Competitive salary and stable employment conditions – Full-time employment contract (38 hours per week).
• Attractive benefits package including meal vouchers (€8 per working day), annual eco vouchers (€250) and hospitalization insurance.
• Structured working hours (Monday 08:00-17:00; Tuesday-Friday 08:00-16:30) with flexible start and finish times.
• Hybrid working option – possibility to work from home one day per week.
• Work-life balance – 20 days of annual leave plus 10 public holidays in Belgium.
• Career growth opportunities within a fast-growing international company.
• Continuous professional development and learning opportunities.
• Dynamic and supportive team environment.

About Us

Ecosoft is an international water engineering company with over 30 years of experience in developing high-quality water filtration solutions for domestic, commercial and industrial use.

Founded as a family business in 1991, Ecosoft has been a proud member of the BWT Group since 2019 – a global leader in water treatment technologies.

We manage the entire product lifecycle in-house – from concept and engineering to mass production. In addition to manufacturing, we deliver turnkey industrial water treatment projects. Today, our products and solutions are available in 73 countries, supported by a strong network of partners providing first-class customer service.

Our team includes more than 450 professionals, with offices in Ukraine, Belgium, Poland, Italy, the United Kingdom and Ireland, allowing us to stay close to our customers and deliver local expertise with international standards.

Our mission: We provide purified water through advanced and affordable water treatment solutions that protect health, simplify life and respect the planet: from premium-quality drinking water at home and office to highly efficient process water for the businesses.

Why Join Ecosoft?

At Ecosoft, you'll be part of an innovative team dedicated to ensuring access to clean, safe water. Join us to grow your career, make a global impact, and contribute to sustainable water solutions.

Job Types: Full-time, Permanent contract

Pay: From €2.800,00 per month

Benefits:

• Bicycle plan
• Eco vouchers
• Food allowance
• Hospitalization insurance

Work Location: In person