AI Lead

Servico is seeking an AI lead to join our growing team in Australia

Servico is a Belgian software and technology provider specialising in end-to-end solutions for travel agencies, tour operators and related travel businesses, with a legacy of delivering mission-critical software since 1980. Its flagship platform standardises and automates key travel industry workflows — from sales and CRM to accounting, reporting and back-office operations — helping operators centralise data, streamline business processes, and gain operational insight. In addition to core administrative software, Servico supports customers with tailored e-commerce, hardware infrastructure, network services and technical support, enabling travel organisations to operate efficiently and scale confidently in a competitive and digitally driven market. As part of the Aspire Software family, Servico continues to expand its capabilities and reach while maintaining deep domain expertise in travel tech.

The AI Lead is responsible for identifying, building, validating, and scaling AI-powered product solutions that drive real customer and business outcomes. This role is hands-on and AI-first. An AI Lead does not operate through documents, tickets, or handoffs. They build working solutions using AI, engage directly with customers, and iterate rapidly based on real-world feedback.
The AI Lead does everything an AI Product Engineer does - plus owns customer discovery, validation, prioritization, and measurable impact.

·       Build working product solutions using AI as the primary execution medium

·       Rapidly prototype, iterate, and refine solutions to validate ideas early

·       Use AI agents for requirements analysis, design exploration, implementation, and testing

·       Move from problem understanding to working solution without reliance on legacy SDLC rituals

·       Engage directly with customers to understand workflows, pain points, and unmet needs

·       Use live demos and working prototypes to drive customer conversations

·       Validate solutions through real usage, not assumptions or opinions

·       Build trust by clearly explaining AI behavior, limitations, and tradeoffs

·       Frame problems clearly and precisely before execution

·       Identify new AI-powered solution opportunities and revenue potential

·       Evaluate ideas based on impact, feasibility, and learning velocity

·       Use experimentation to discard weak ideas quickly

·       Define success in terms of adoption, retention, efficiency, and revenue impact

·       Prioritize initiatives based on outcomes, not feature volume

·       Continuously assess whether solutions are creating real value

·       Own the full lifecycle from idea to impact

·       Work closely with AI Product Engineers and AI Developers within AI Pods

·       Align engineering, design, and data efforts around outcomes

·       Communicate clearly with internal stakeholders

·       Represent the product externally with credibility and clarity

·       Not a backlog or roadmap-only role

·       Not a handoff-based product manager

·       Not a requirements writer detached from execution

·       Strong ability to build working software using AI tools

·       Proven experience rapidly prototyping and iterating on product ideas

·       Deep understanding of probabilistic AI systems and guardrails

·       Ability to reason about systems end-to-end

·       Experience engaging directly with customers

·       Ability to identify business and revenue opportunities

·       Strong product judgment and taste

·       Comfort prioritizing under uncertainty

·       Ability to explain complex AI behavior clearly and honestly

·       Strong storytelling grounded in real system behavior

·       Comfortable leading through influence rather than authority

#AspireSoftware #Seekda