Solution Engineer
Solliciteren
Plaats
Antwerpen2000
Antwerpen
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-20Online to:
2026-04-21EUR 15.00 HOUR
Solution Engineer
About 9ID
9ID is an innovative and dynamic scale-up based in Antwerp. We're dedicated to revolutionizing contractor management and industrial identification. Our software makes identity verification fast, seamless and secure, helping organizations to enhance security while simplifying user experiences. At 9ID, we're committed to building the future of digital identity with a focus on data security, user-centric design, and cutting-edge tech. Our team is driven, dynamic, and dedicated to creating solutions that make a real impact, both locally and globally.
As we grow, we're hitting exciting milestones in user adoption and product innovation, solidifying our place in the global market and unlocking new opportunities for expansion. We're looking for talented people who share our vision and want to be part of an ambitious team that's shaping the future of access technology.
Join us as we continue to innovate and make security simpler for everyone
Key Responsibilities
Solution Design: Design and architect tailored solutions that meet specific customer requirements, leveraging 9ID's platform and integrating with existing systems.
Product Demonstrations: Lead technical demonstrations to showcase the capabilities and value of 9ID's solutions to clients during any part of their client journey.
Technical Onboarding and Activation: Support the Activation process for new customers, providing technical guidance and troubleshooting support.
Customer Relationship Management: Build and maintain strong relationships with key technical stakeholders at customer organizations.
Technical Training and Enablement: Develop and deliver technical training to customers and internal teams.
Feedback Collection and Product Improvement: Gather feedback from customers and relay it to the product team to drive continuous product improvement.
Workflow Optimization: Act as a \"force multiplier\" by integrating AI tools into the team's daily stack. You will be responsible for ensuring that both you and your colleagues are spending less time on administrative overhead and more time on the essential creative and technical aspects of the project.
Stay Up-to-Date: Keep abreast of the latest industry trends and technologies related to access management, industrial identification, and security.
Qualifications
5+ years of experience as a Solution Engineer, or similar technical role in a B2B SaaS environment.
Strong technical understanding of software and integration technologies.
Excellent communication, presentation, and interpersonal skills.
Ability to understand complex technical concepts and translate them into clear and concise language for both technical and non-technical audiences.
Experience with customer-facing activities, including presentations, demonstrations, and training.
Analytical and problem-solving skills.
Proficiency in AI-assisted project management and a \"work smarter\" mindset, with a track record of reducing team \"drift\" through smart technology adoption.
Experience in or familiarity with the Chemical, Manufacturing, or F&B industries is a strong plus.
You're fluent in Dutch & English
Nice-to-haves
Experience with identity management or security software.
Knowledge of industrial automation or related technologies.
Experience with API integrations and web services.
Familiarity with Customer Service Platforms (e.g.Intercom)
Experience with compliance knowledge and regulations relevant to the Chemical, Manufacturing, and F&B industries.
What we offer
At 9ID, we prioritize the well-being of our employees as well as maintaining a productive work-environment as we strive to create an open-minded, dynamic, and inclusive workplace. We foster innovation, collaboration, and personal growth, contributing to both individual development as well as collective success. You'll become part of a welcoming, hard-working and enthusiastic team and be able to enjoy team activities, whilst fulfilling an interesting and challenging role. One of the many benefits in a start-up is really experiencing the impact of your work within the company and being able to grow with it.
In alignment with these values, we offer a competitive salary package with flexible benefits designed to adapt to the evolving needs of our employees. These benefits include meal vouchers, health insurance, a laptop, flexible working hours, remote work options, and more.
9ID is an innovative and dynamic scale-up based in Antwerp. We're dedicated to revolutionizing contractor management and industrial identification. Our software makes identity verification fast, seamless and secure, helping organizations to enhance security while simplifying user experiences. At 9ID, we're committed to building the future of digital identity with a focus on data security, user-centric design, and cutting-edge tech. Our team is driven, dynamic, and dedicated to creating solutions that make a real impact, both locally and globally.
As we grow, we're hitting exciting milestones in user adoption and product innovation, solidifying our place in the global market and unlocking new opportunities for expansion. We're looking for talented people who share our vision and want to be part of an ambitious team that's shaping the future of access technology.
Join us as we continue to innovate and make security simpler for everyone
Key Responsibilities
Solution Design: Design and architect tailored solutions that meet specific customer requirements, leveraging 9ID's platform and integrating with existing systems.
Product Demonstrations: Lead technical demonstrations to showcase the capabilities and value of 9ID's solutions to clients during any part of their client journey.
Technical Onboarding and Activation: Support the Activation process for new customers, providing technical guidance and troubleshooting support.
Customer Relationship Management: Build and maintain strong relationships with key technical stakeholders at customer organizations.
Technical Training and Enablement: Develop and deliver technical training to customers and internal teams.
Feedback Collection and Product Improvement: Gather feedback from customers and relay it to the product team to drive continuous product improvement.
Workflow Optimization: Act as a \"force multiplier\" by integrating AI tools into the team's daily stack. You will be responsible for ensuring that both you and your colleagues are spending less time on administrative overhead and more time on the essential creative and technical aspects of the project.
Stay Up-to-Date: Keep abreast of the latest industry trends and technologies related to access management, industrial identification, and security.
Qualifications
5+ years of experience as a Solution Engineer, or similar technical role in a B2B SaaS environment.
Strong technical understanding of software and integration technologies.
Excellent communication, presentation, and interpersonal skills.
Ability to understand complex technical concepts and translate them into clear and concise language for both technical and non-technical audiences.
Experience with customer-facing activities, including presentations, demonstrations, and training.
Analytical and problem-solving skills.
Proficiency in AI-assisted project management and a \"work smarter\" mindset, with a track record of reducing team \"drift\" through smart technology adoption.
Experience in or familiarity with the Chemical, Manufacturing, or F&B industries is a strong plus.
You're fluent in Dutch & English
Nice-to-haves
Experience with identity management or security software.
Knowledge of industrial automation or related technologies.
Experience with API integrations and web services.
Familiarity with Customer Service Platforms (e.g.Intercom)
Experience with compliance knowledge and regulations relevant to the Chemical, Manufacturing, and F&B industries.
What we offer
At 9ID, we prioritize the well-being of our employees as well as maintaining a productive work-environment as we strive to create an open-minded, dynamic, and inclusive workplace. We foster innovation, collaboration, and personal growth, contributing to both individual development as well as collective success. You'll become part of a welcoming, hard-working and enthusiastic team and be able to enjoy team activities, whilst fulfilling an interesting and challenging role. One of the many benefits in a start-up is really experiencing the impact of your work within the company and being able to grow with it.
In alignment with these values, we offer a competitive salary package with flexible benefits designed to adapt to the evolving needs of our employees. These benefits include meal vouchers, health insurance, a laptop, flexible working hours, remote work options, and more.