Managing Director

Managing Director full time

Company - Heres Gryson bv – Citycampus Anderlecht

Role Summary

The Managing Director is responsible for the daily management and overall performance of the student residence. This is a hands-on role combining operational leadership, administration, HR, finance, and building management. The Managing Director ensures smooth day-to-day operations, high-quality service to tenants, effective team management, and sound financial and real estate oversight.

This role is full-time Monday - Friday in the office in Anderlecht, with potential live-in benefits.

Responsibilities

• Company Management (Daily Operations)

• Overall responsibility for the daily management of the student residence

• Ensure efficient coordination between administration, staff, finance, and building operations
• Act as the central point of contact for internal and external stakeholders

2. Administration & Communications

• Answer and manage email communication with new and prospective tenants
• Oversee and implement updates and changes to the residence website
• Manage full rental administration via Rentio
• Prepare and monitor rental overviews and occupancy reports
• Maintain regular communication with stakeholders (owners, partners, service
• providers, institutions)

3. HR & Administration

• Responsible for hiring and termination of employees
• Direct management of a team of approximately 8 staff members, including:

Staff scheduling
Task allocation and follow-up
Internal communication
Conflict management

• Oversee payroll processing via Acerta
• Organize onboarding, training, and ongoing staff development

4. Finance & Accounting

• Monitor and verify bank transactions
• Prepare monthly financial and operational reports
• Execute and follow up payments to suppliers
• Manage accounting and invoicing through Exact Online
• Ensure accurate financial administration and documentation5. Buildings & Real Estate Management
• Follow up and manage maintenance contracts
• Oversee utilities (contracts, usage, and follow-up)
• Plan and coordinate preventive and corrective maintenance
• Supervise facilities management and capital expenditure planning
• Ensure buildings are safe, functional, and well-maintained

6. Student Experience & Community (Supervision & Support)

• Ensure a safe, inclusive, and high-quality living environment for students, in close coordination with the Community Manager
• Supervise and support the Community Manager in the delivery of resident services, community events, and wellbeing initiatives
• Act as escalation point for complex or sensitive student issues, complaints, and disciplinary matters
• Monitor student satisfaction, engagement, and retention, and support continuous improvement initiatives led by the Community Manager

7. Sales, Marketing & Partnerships (Supervision & Support)

• Oversee and supervise marketing, leasing, and admissions activities primarily managed by the Community Manager
• Support the Community Manager in building and maintaining relationships with universities, student organizations, and education partners
• Represent the residence at key external events, fairs, and stakeholder meetings when required
• Monitor market trends, demand evolution, and competitor performance, and provide strategic input to the Community Manager

8. Compliance, Risk & Governance

• Ensure compliance with housing regulations, health & safety standards, and internal policies
• Oversee risk management, security, and crisis response procedures
• Ensure sustainability and ESG initiatives are implemented where applicable

9. Ongoing & Strategic Projects (Mid- to Long-Term)

• Lead and implement security improvements, including access control systems, cameras, and door/lock solutions
• Review and optimize building maintenance schedules and maintenance contracts
• Manage the onboarding of new students, including the development and implementation of new contract templates in Rentio
• Drive the digitalisation of in-housing and out-housing processes
• Oversee the onboarding of new staff members, including:

Community Manager (ongoing)
Two part-time Concierge roles

Qualifications & Experience

• Proven experience in a senior operational or management role within student housing, residential operations, hospitality, or real estate
• Demonstrated responsibility for day-to-day operations, financial follow-up, and people management
• Experience working with rental administration systems, accounting tools, and HR/payroll providers is a strong asset
• Understanding of student housing markets and service-oriented residential environments

Skills & Competencies

• French and English fluency. Dutch is a bonus.
• Strong leadership and people-management skills, with a hands-on and pragmatic approach
• Financially literate, with the ability to monitor budgets, reports, and cash flow
• Clear and professional communication skills with students, staff, owners, and external partners
• Ability to manage escalations, conflicts, and crisis situations calmly and decisively
• Well-organized, detail-oriented, and capable of balancing daily operations with ongoing projects
• Comfortable supervising and supporting specialist roles (e.g. Community Manager) while retaining overall accountability

Key Performance Indicators

• Occupancy rate, leasing performance, and rental income
• Operating costs, budget adherence, and overall financial performance
• Student satisfaction, engagement, and retention levels
• Compliance with health, safety, and housing regulations
• Staff performance, engagement, and turnover

Job Type: Full-time

Pay: €3.600,00 - €4.000,00 per month

Work Location: In person