Jr Employee Relations Case Manager

Hungry for a challenge? 

That's good, because at Just Eat (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online convenience marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our Vision? To empower everyday convenience around the world, whether it's through customer service, coding or couriers. 

About this role: 

As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, whistleblowing investigations, sickness management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes. 

You will manage and foster positive relationships between employees and the organisation, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the Belgium context at first, with opportunities to support additional countries later on. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.

These are some of the key ingredients to the role: 

• Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations

• Responding to employee inquiries through the People Service Portal (JIRA system) and other channels, identifying needs, and escalating issues, as the needs arise.

• Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction.

• Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures

• Manage internal People policies and update policies to reflect localisation requirements

• Internal investigations for local cases and whistleblower cases

• Establish meaningful relationships and communication within the People Services teams and between teams across departments assigned

• Collaborating closely with the legal teams to validate and escalate cases when appropriate

• Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.

• Guide and coach managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices

• Familiarity with social negotiation bodies context.

• Develop business acumen for departmental support

What will you bring to the table?

• Post secondary education in Human Resources, Psychology, or similar.

• We are looking for a mid-level professional with 2–5 years of HR experience, including at least 1 year of specialised focus on Employee Relations.

• Experience managing internal investigations.

• Demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies.

• Experience in guiding managers on employment-related actions.

• Effective collaboration skills with People Services teams for case validation and escalation management.

• Partnership capabilities with Works Councils and on employee-related matters and escalations would be a strong plus. 

• Attention to detail in ensuring consistency and accuracy of information in HR Systems

• Promote positive culture, support leaders, maintain timelines for satisfaction

• Languages: Min B2 in French, Dutch, fluent English and additional language is a plus.

• Proven ability to research and apply employment standards and labour laws.

Why work at Just Eat  

Just Eat is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the Amsterdam and London Stock Exchange. 

We provide the platform and tools to help independent partners move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway and convenience sector.

We're built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees – helping them to develop their careers in a way that suits them. 

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat   We're a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.      

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more.

Are you ready to take your seat? Apply now