Desktop Support Engineer
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-19Online to:
2026-04-20EUR 20.00 HOUR
Desktop Support Engineer
- Techdravin
- Brussel
- 2 dagen geleden
Key Responsibilities
Provide L1/L2 desktop support for Windows and macOS environments
Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
Install, configure, and maintain Windows OS, MS Office, and standard applications
Support Active Directory (user accounts, password resets, group policies)
Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
Support email systems (Outlook, Exchange, O365)
Coordinate with L3 teams and vendors for issue resolution
Ensure SLA compliance and maintain proper documentation
Provide onsite and remote support as required
Required Skills & Qualifications
2+ years of experience in Desktop / EUC Support
Strong knowledge of Windows 10/11, macOS (basic)
Experience with Active Directory & Office 365
Basic understanding of networking concepts
Hands-on experience with ITSM tools
Excellent communication and customer service skills
Ability to work in shifts and on-call support
Provide L1/L2 desktop support for Windows and macOS environments
Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, scanners)
Install, configure, and maintain Windows OS, MS Office, and standard applications
Support Active Directory (user accounts, password resets, group policies)
Handle incident, request, and problem management using ITSM tools (ServiceNow or similar)
Troubleshoot network issues (LAN/WAN, TCP/IP, VPN, Wi-Fi)
Support email systems (Outlook, Exchange, O365)
Coordinate with L3 teams and vendors for issue resolution
Ensure SLA compliance and maintain proper documentation
Provide onsite and remote support as required
Required Skills & Qualifications
2+ years of experience in Desktop / EUC Support
Strong knowledge of Windows 10/11, macOS (basic)
Experience with Active Directory & Office 365
Basic understanding of networking concepts
Hands-on experience with ITSM tools
Excellent communication and customer service skills
Ability to work in shifts and on-call support