Planner – Group Managed Services
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-16Online to:
2026-04-17EUR 15.00 HOUR
Planner – Group Managed Services
- Rapid Systemz
- Brussel
- 1 dag geleden
We are looking for a Planner responsible for the optimal allocation of technical resources according to mission requirements. The role focuses on maximizing customer satisfaction, optimizing costs, and ensuring SLA compliance.
Key Responsibilities
Resource Management:
Allocate technical resources based on expertise, duration, and intervention requirements
Prepare and manage schedules for technical teams
Ensure compliance with internal procedures and operating standards
Monitor resource allocation (internal, subcontractors, temporary staff)
Maintain accurate data entry in planning systems
Monitor mission workload and contribute to contract P&L compliance
Client Satisfaction
Act as the primary point of contact for internal and external applicants
Handle complaints and escalate when necessary
Coordinate with relevant internal departments
Prioritize tasks according to contractual service guarantees
Schedule appointments via phone and email
Confirm planning with technicians, requesters, and end customers
Logistics Coordination
Analyze shipping requirements (delivery, courier, standard shipping)
Manage equipment removal through management tools
QHSE Compliance
Follow Quality, Safety, Environment, and Sustainable Development procedures
Report QHSE issues to management
Suggest process improvements
Required Skills
Strong planning and organizational skills
Good analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to manage time effectively and meet deadlines
Adaptability to changing priorities
Proficiency in planning tools and systems
Good level of French (mandatory)
English preferred
Key Responsibilities
Resource Management:
Allocate technical resources based on expertise, duration, and intervention requirements
Prepare and manage schedules for technical teams
Ensure compliance with internal procedures and operating standards
Monitor resource allocation (internal, subcontractors, temporary staff)
Maintain accurate data entry in planning systems
Monitor mission workload and contribute to contract P&L compliance
Client Satisfaction
Act as the primary point of contact for internal and external applicants
Handle complaints and escalate when necessary
Coordinate with relevant internal departments
Prioritize tasks according to contractual service guarantees
Schedule appointments via phone and email
Confirm planning with technicians, requesters, and end customers
Logistics Coordination
Analyze shipping requirements (delivery, courier, standard shipping)
Manage equipment removal through management tools
QHSE Compliance
Follow Quality, Safety, Environment, and Sustainable Development procedures
Report QHSE issues to management
Suggest process improvements
Required Skills
Strong planning and organizational skills
Good analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to manage time effectively and meet deadlines
Adaptability to changing priorities
Proficiency in planning tools and systems
Good level of French (mandatory)
English preferred