Customer Service Representative
Solliciteren
Plaats
Liège4000
Luik
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-16Online to:
2026-04-17EUR 15.00 HOUR
Customer Service Representative
ABOUT NYXOAH
Nyxoah is reinventing sleep for the billion people that suffer from obstructive sleep apnea (OSA). We are a medical technology company that develops breakthrough treatment alternatives for OSA through neuromodulation. Our first innovation is Genio, a battery-free hypoglossal neuromodulation device that is inserted through a single incision under the chin and controlled by an external wearable. Through our commitment to innovation and clinical evidence, we have shown best-in-class outcomes for reducing the burden of OSA. For more information, visit
Job Title: Customer Service Representative
Location: Liège, Belgium
Reports To: Supply Chain Manager
Employment Type: Full-time
The Customer Service Representative is responsible for end-to-end order management within Microsoft Dynamics 365 (D365).This role serves as the primary operational link between customers, sales, warehouse operations and finance by ensuring accurate customer setup, order processing, pick ticket generation and timely order closure.
Key Responsibilities:
Customer Setup and Maintenance
Create and maintain customer records in D365, including addresses, contact information, delivery terms, payment terms, tax status and pricing
Validate customer master data to ensure compliance with internal controls and operational requirements
Coordinate with Sales and Finance to resolve customer setup discrepancies and/or approval requirements
Order Management
Enter and process sales order in D365 following company policies
Review orders for accuracy, including item numbers, quantities, pricing, shipping instructions and requested delivery dates
Monitor order status and address issues related to inventory availability, holds, or system exceptions.
Pick Ticket Generation and Logistics Support
Generate and release pick tickets in D365 to support logistics in the pick/pack/ship activities
Coordinate with warehouse or 3PL partners to ensure orders are fulfilled accurately and on time
Collaborate with Logistics and Supply Chain teams to resolve discrepancies in orders
Order Closure and Documentation
Confirm shipment completion and close sales orders in D365 once order has been shipped
Support invoicing accuracy by ensuring orders are properly closed and ready for billing
Customer Communication
Serve as a point of contact for order-related customer inquiries
Communicate order status, delays, or changes in a timely and professional manner
Document issues, resolutions, and customer interactions
Role Requirements:
Education and Experience:
Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related discipline
Minimum of 3+ years of experience in order management, customer service, or related operational roles
Technical and Functional Skills:
Hands-on experience with Microsoft Dynamics 365 is a big plus
Proficiency in Microsoft Office applications, particularly Excel
Experience working with warehouse management systems (WMS) and third-party logistics (3PL) platforms
Soft Skills:
Understanding of order to cash process
Customer focus and professional communication
Collaborative mindset with experience partnering cross-functionally (Commercial Operations, Supply Chain, Finance, IT)
Problem solving and follow through
Nyxoah is reinventing sleep for the billion people that suffer from obstructive sleep apnea (OSA). We are a medical technology company that develops breakthrough treatment alternatives for OSA through neuromodulation. Our first innovation is Genio, a battery-free hypoglossal neuromodulation device that is inserted through a single incision under the chin and controlled by an external wearable. Through our commitment to innovation and clinical evidence, we have shown best-in-class outcomes for reducing the burden of OSA. For more information, visit
Job Title: Customer Service Representative
Location: Liège, Belgium
Reports To: Supply Chain Manager
Employment Type: Full-time
The Customer Service Representative is responsible for end-to-end order management within Microsoft Dynamics 365 (D365).This role serves as the primary operational link between customers, sales, warehouse operations and finance by ensuring accurate customer setup, order processing, pick ticket generation and timely order closure.
Key Responsibilities:
Customer Setup and Maintenance
Create and maintain customer records in D365, including addresses, contact information, delivery terms, payment terms, tax status and pricing
Validate customer master data to ensure compliance with internal controls and operational requirements
Coordinate with Sales and Finance to resolve customer setup discrepancies and/or approval requirements
Order Management
Enter and process sales order in D365 following company policies
Review orders for accuracy, including item numbers, quantities, pricing, shipping instructions and requested delivery dates
Monitor order status and address issues related to inventory availability, holds, or system exceptions.
Pick Ticket Generation and Logistics Support
Generate and release pick tickets in D365 to support logistics in the pick/pack/ship activities
Coordinate with warehouse or 3PL partners to ensure orders are fulfilled accurately and on time
Collaborate with Logistics and Supply Chain teams to resolve discrepancies in orders
Order Closure and Documentation
Confirm shipment completion and close sales orders in D365 once order has been shipped
Support invoicing accuracy by ensuring orders are properly closed and ready for billing
Customer Communication
Serve as a point of contact for order-related customer inquiries
Communicate order status, delays, or changes in a timely and professional manner
Document issues, resolutions, and customer interactions
Role Requirements:
Education and Experience:
Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related discipline
Minimum of 3+ years of experience in order management, customer service, or related operational roles
Technical and Functional Skills:
Hands-on experience with Microsoft Dynamics 365 is a big plus
Proficiency in Microsoft Office applications, particularly Excel
Experience working with warehouse management systems (WMS) and third-party logistics (3PL) platforms
Soft Skills:
Understanding of order to cash process
Customer focus and professional communication
Collaborative mindset with experience partnering cross-functionally (Commercial Operations, Supply Chain, Finance, IT)
Problem solving and follow through
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