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LAB Learning


Locations: Brussels | Amsterdam
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As Learning & Development Manager, you will be responsible for driving the seamless organization of our training offer for Associates, Senior Associates and Consultants (A-Cs) and our Business Services Teams (BST) across London, Amsterdam and Brussels (LAB). Ensuring that our people have the best possible skills is business critical and our ambition is to provide high quality learning content for all our staff. The role is line manager to two L&D specialists in London and you will report into the LAB L&D Senior Manager. Please note this is a 9-month FTC maternity cover position.
Business partner for our AC and BST staff
Partner with Career Development team to understand A-C development needs & skills gaps for the cohorts and for specific individuals
Partner with HR, Talent team and line managers to understand and fill any gaps in skills required to serve the business, whether at cohort, function or individual level
Partner with EMESA and Global L&D teams
Co-shape EMESA or global initiatives to ensure LAB knowledge, best practices and needs are taken into account.
Support roll-out of regional/global initiatives and campaigns, driving content development or pilots where required
Project management
Oversee successful implementation, execution & administration of the mandatory and optional training offer for BST and A-C staff
Drive projects at LAB, EMESA and Global level in line with strategy and business goals
Lead change efforts to revamp curriculum, delivery and communication
Build and develop the LAB L&D trainer team
Attract & motivate new trainers to join our L&D trainer team
Ensure appropriate onboarding and development of L&D trainers, building a pipeline into regional & global L&D faculty where required
Develop relationships with training agencies & vendors
Serve as part of the L&D faculty
Deliver local/system and/or regional/global trainings
Upskill and coach new L&D trainers
Responsible for managing L&D Specialist across our three offices
Manage and support the team members in each office to execute their day-to-day tasks
Oversee their professional development and provide apprenticeship
Create an encouraging, supporting and stimulating work environment
Support the other L&D Managers during sickness and holidays
This list of responsibilities should not be construed to imply that these duties, responsibilities, and requirements are the sole standards for this position. Upon their manager's request, incumbents may be required to perform other related duties.
You are good at
Understanding of the consulting business, and the nature of work we do with clients
Proficiency in all standard software used at BCG (Excel, PowerPoint, Word…)
Experience with LMS software (e.g. SABA)
A 'can do' and flexible attitude, creative problem-solving skills and tenacity to find solutions
Strong communication and facilitation skills
Patience and sensitivity to listen to and deal with complex issues
Self-motivated, works independently and takes initiative
Well organized, with strong ability to plan ahead and manage large number of initiatives in parallel
Working effectively under narrow time limitations or produce accurate results
High degree of integrity
Excellent project management skills to ensure timely closure of activities
Clarity, tact and professionalism in communications
Experience in managing key stakeholder relationships, including interactions with Senior Management
Being able to give honest and open feedback in a timely manner
What You'll Bring
6+ years' experience in Learning & Development
University advanced degree
Experience leading and managing a team
Experience in training or coaching within a professional services / consultancy environment
Strong interpersonal and communication skills
Strong organisational skills, orientation to detail and proactivity
Excellent English skills (verbal and written communication)
Who You'll Work With
The L&D Senior Director, L&D EMESA managers, People Senior Director, L&D Partner, Senior consulting team, Senior L&D manager and L&D manager
Multiple stakeholders, both from Consulting Teams (CT) and from Business Services Teams (BST), from your system and from regional/global level.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.

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