Business Analyst

Purpose of the Role:

As a Business Analyst – Digital, you will be a key player in the company's digital transformation, partnering with business teams and IT to translate needs into robust, scalable solutions across AI tools, CRM, ERP, BI, RPA, and planning/finance platforms.

Responsibilities:

• Gather and analyze business requirements, designing high-quality and pragmatic solutions.
• Contribute to all phases of IT projects: study, roadmap definition, implementation, and post-go-live support.
• Perform functional testing and quality assurance in test environments.
• Collaborate with external partners and solution vendors.
• Propose improvements to solutions and processes by anticipating needs across domains.
• Provide first-line support and training to business teams, developing a deep understanding of the company's tool landscape.
• Monitor incidents, perform diagnostics, and implement fixes to preserve system stability.
• Administer users, profiles, roles, and permission sets across applications.
• Build simple and complex reports in BI tools and CRM.
• Execute mass data uploads and updates in CRM/ERP upon validated requests.

Profile:

• Master's degree in Business Administration, Economics, Marketing, or similar field.
• At least 3 years of experience as a Business Analyst (consulting experience is a plus).
• Proficiency in PowerBI and SAP required; knowledge of CRM, ERP, and RPA tools is a plus.
• Fluent in English; French as a mother language is preferred.
• Solution- & Result-oriented
• Good communicator
• Data- & Improvement-driven
• Critical thinker
• Analytical
• Skilled in gathering and documenting requirements
• Project-involved

Company Commitment:

At Spadel, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We value and celebrate the unique perspectives and contributions of every individual, striving to create an environment where everyone feels respected, valued, and empowered to succeed.