Customer Success Manager

About the job

Sales teams at large companies are drowning in admin and data. At
uman
, we don't just give them another tool; we give them an AI Sales Assistant that actually makes their lives easier.

But a great tool is only powerful if it's used to its full potential. That's where you come in. As our
Customer Success Manager
, you are the bridge between a \"signed contract\" and a \"power user.\" You'll ensure our customers don't just buy uman, they fall in love with it because it transforms how they work.

Role Description

This is a full-time hybrid role for a
Customer Success Manager
, based in Ghent. You will be the face of uman for our customers after the initial sale. Your mission is two-fold: leading seamless
onboarding
for new clients and proactively
nurturing existing relationships
to drive adoption, satisfaction, and long-term retention.

What you'll do

• Lead the launch:
  Own the onboarding process, guiding sales teams through their first weeks with uman to ensure a fast \"time-to-value.\"
• Be the trusted advisor:
  Conduct regular check-ins and Business Reviews with stakeholders to ensure they are meeting their KPIs using our platform. .
• Drive adoption:
  Monitor usage data to spot accounts that need a little extra love and proactively intervene with training or strategy shifts.
• Bridge the gap:
  Work closely with Product and Engineering to translate customer feedback into new features.
• Retention & expansion:
  Manage renewals and identify opportunities where uman can add even more value within existing accounts.

What we're looking for

• 2-3 years of experience
  in Customer Success, Account Management, or Implementation (ideally in B2B SaaS).
• Medior Mindset:
  You've mastered the basics and are ready to take full ownership of a portfolio.
• Fluent in Dutch & English
  (French is a significant plus).
• Relationship Builder:
  You speak the language of sales reps on the floor and act as a credible sparring partner for C-level executives.
• Data-Informed:
  You're comfortable looking at adoption metrics to tell a story and drive your daily actions.
• A scale-up mindset:
  You're comfortable with ambiguity, quick to adapt, and energized by rapid growth.

What you'll get

• Direct Impact:
  You aren't just a number; you're the person defining how our customers experience the future of AI sales.
• Front-row seat:
  Be at the heart of the AI revolution in a fast-growing scale-up environment.
• Hybrid flexibility:
  Work from our hub in Ghent or your home office.
• Ownership:
  The freedom to improve our onboarding playbooks and success strategies.
• uman culture:
  A culture of ambition, openness, and celebrating wins together (yes, we take our celebrations seriously ).

Ready to help global enterprises work smarter and see the true power of AI within sales?
Join us and help leading the success story at uman.