Service Desk Technician
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-14Online to:
2026-04-15EUR 20.00 HOUR
Service Desk Technician
- Business Integra Inc
- Brussel
- 1 dag geleden
Requirements
Active NATO Secret security clearance
Relevant Service Desk 1st-level support experience is a must
Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
Extensive knowledge of Microsoft desktop applications and OS
Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
Extensive knowledge of VPN software and VPN troubleshooting
Minimal Mobile Device Management (MDM) knowledge required
Language Skills – NATO HQ official languages are English and French. Both are required:
A thorough knowledge of English, both written and spoken
A good working knowledge of French (spoken)
Competencies or Personal Attributes:
Relating and Networking—Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
Delivering Results and Meeting Customer Expectations—Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
Adapting and Responding to Change—Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
Communication Skills – Good diplomacy and tact
Duties and Role
Provide 1st-level ICT support to users via available communication channels: telephone, IT Service Management systems, email or walk-in IT KIOSK
First Contact Resolution (1st line resolution)
Troubleshoot and resolve software and hardware issues in a broad range of IT products and services, including (but not limited to):
Laptops: VPN connectivity, Microsoft products, Business Applications
Mobile devices (phones & tablets): MDM platforms, work environment applications, enrollment, and configuration of devices
User Access Management
Lifecycle of Service Management tickets
Incident Management
Service Request Management
Change Management and Change Coordination
IT Asset Management
Keep asset management systems up to date
Knowledge Management
Create, maintain and utilize SOPs, processes and support documentation
Continuous Service Improvement
Provide input and contribute to CSI initiatives
Able to work with limited supervision
Perform other duties as may be required
Active NATO Secret security clearance
Relevant Service Desk 1st-level support experience is a must
Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
Extensive knowledge of Microsoft desktop applications and OS
Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
Extensive knowledge of VPN software and VPN troubleshooting
Minimal Mobile Device Management (MDM) knowledge required
Language Skills – NATO HQ official languages are English and French. Both are required:
A thorough knowledge of English, both written and spoken
A good working knowledge of French (spoken)
Competencies or Personal Attributes:
Relating and Networking—Easily establishes good relationships with users and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
Delivering Results and Meeting Customer Expectations—Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
Adapting and Responding to Change—Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
Communication Skills – Good diplomacy and tact
Duties and Role
Provide 1st-level ICT support to users via available communication channels: telephone, IT Service Management systems, email or walk-in IT KIOSK
First Contact Resolution (1st line resolution)
Troubleshoot and resolve software and hardware issues in a broad range of IT products and services, including (but not limited to):
Laptops: VPN connectivity, Microsoft products, Business Applications
Mobile devices (phones & tablets): MDM platforms, work environment applications, enrollment, and configuration of devices
User Access Management
Lifecycle of Service Management tickets
Incident Management
Service Request Management
Change Management and Change Coordination
IT Asset Management
Keep asset management systems up to date
Knowledge Management
Create, maintain and utilize SOPs, processes and support documentation
Continuous Service Improvement
Provide input and contribute to CSI initiatives
Able to work with limited supervision
Perform other duties as may be required