HR Change
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-14Online to:
2026-04-15EUR 15.00 HOUR
HR Change
Customer Success Manager at Q7Leader
Location: Remote / Brussels (onsite meetings throughout Europe possible)
Every department has a universal governance model and language to show how they drive performance. Finance has accounting standards. Sales has pipeline metrics. HR never had one. Until now, with the People Model Canvas and our SaaS platform, Q7Leader.
The Role
As Customer Success Manager, you bring this to life. You help HR leaders and executives shift from reactive to strategic - often for the first time in their company's history. This isn't traditional SaaS customer success. You're implementing a methodology, not just software.
Key Responsibilities
• Lead customer implementation from sales handover, including kick-off, full People Model Canvas deployment, and strategic account planning.
• Own the continued success and revenue of a portfolio of customers, acting as their trusted advisor on people and talent matters.
• Liaise with internal subject matter experts (platform, support, HR specialists) to deliver exceptional customer outcomes.
• Proactively identify customer needs, monitor engagement, and drive improvement plans - be the voice of the customer internally.
• Supports senior leadership with delivery and customer insights on enterprise accounts; may own full relationship, including executive touchpoints, on smaller accounts
What we look for
Research shows that men apply to jobs if they meet ~60% of the criteria, while women and underrepresented groups tend to apply only if they check all boxes. If you think you have what it takes but don't meet every point, please still apply. We'd love to chat.
You might be a great fit if...: You own problems end-to-end. You take an implementation from kick-off to success without needing hand-holding. When something's stuck, you find a way through.
This probably isn't for you if...: You need detailed instructions for every task. This role requires autonomy. If you're uncomfortable making decisions without constant guidance, you'll struggle.
────────────────────────────────────────
You might be a great fit if...: You genuinely care about customer outcomes. You take customer needs into account in everyday decisions - not just when it's convenient.
This probably isn't for you if...: You see customers as tickets to close. If you're transactional and prefer minimal client contact, this role is not a fit.
────────────────────────────────────────
You might be a great fit if...: You bring structure to complexity. You can manage multiple customers, coordinate experts, and keep projects on track without dropping balls.
This probably isn't for you if...: You thrive in chaos and revolt process. We value system-thinking. If (agile) process thinking feels like bureaucracy, this role is not a fit.
────────────────────────────────────────
You might be a great fit if...: You're curious about HR and talent. You want to understand the People Model Canvas deeply - not just click buttons in the platform.
This probably isn't for you if...: You have zero interest in HR. This isn't a generic SaaS CSM role. If talent management and HR strategy bore you, this role is not a fit.
────────────────────────────────────────
You might be a great fit if...: You improve things without being asked. You spot inefficiencies and fix them. You independently embrace AI and document what you learn.
This probably isn't for you if...: You wait to be told what to improve or how to do it. We're a small team. If you only do exactly what's assigned, this role is not a fit.
What You Bring
• 7-10 years of relevant experience in HR consulting, advisory, or strategic customer-facing roles (Big 4 HR advisory, boutique HR consultancy, senior HRBP with consulting exposure, or HR Tech customer success).
• Demonstrated ability to advise and influence senior HR leaders - you have gravitas.
• Strong project management skills and a knack for structure and system-thinking.
• Exceptional problem-solving abilities and a continuous improvement mindset.
• Excellent communication skills in French and English (required); Dutch or German is a plus.
Benefits
Ahead of the EU Pay Transparency Directive, we're sharing our salary range upfront. We use our own market-based pay methodology (MBPR) to ensure fair, equitable compensation - because we practice what we help our customers build.
Salary range: €4,740 - €5,925 - €7,110/month base (P25 - P50 - P75, based on competence) - no variable scheduled at this stage
Opportunity to grow with a company changing the face of HR.
A dynamic and inclusive workplace culture without gimmicks.
An independent, EBITDA-positive SaaS environment - no \"growth at all costs.\"
Our Process
After the initial CV screening, there will be an introductory interview, an in-depth interview, and a role-play, followed by final validation by other team members. We share interview questions in advance so you can prepare. The interview explores 11 dimensions aligned to our role framework: see implementation management ->
How to Apply
Send your resume and a short note on why this role excites you to We're eager to hear how you can contribute to our mission
#hiring #customersuccess #hrtech #peopleanalytics #brussels
Location: Remote / Brussels (onsite meetings throughout Europe possible)
Every department has a universal governance model and language to show how they drive performance. Finance has accounting standards. Sales has pipeline metrics. HR never had one. Until now, with the People Model Canvas and our SaaS platform, Q7Leader.
The Role
As Customer Success Manager, you bring this to life. You help HR leaders and executives shift from reactive to strategic - often for the first time in their company's history. This isn't traditional SaaS customer success. You're implementing a methodology, not just software.
Key Responsibilities
• Lead customer implementation from sales handover, including kick-off, full People Model Canvas deployment, and strategic account planning.
• Own the continued success and revenue of a portfolio of customers, acting as their trusted advisor on people and talent matters.
• Liaise with internal subject matter experts (platform, support, HR specialists) to deliver exceptional customer outcomes.
• Proactively identify customer needs, monitor engagement, and drive improvement plans - be the voice of the customer internally.
• Supports senior leadership with delivery and customer insights on enterprise accounts; may own full relationship, including executive touchpoints, on smaller accounts
What we look for
Research shows that men apply to jobs if they meet ~60% of the criteria, while women and underrepresented groups tend to apply only if they check all boxes. If you think you have what it takes but don't meet every point, please still apply. We'd love to chat.
You might be a great fit if...: You own problems end-to-end. You take an implementation from kick-off to success without needing hand-holding. When something's stuck, you find a way through.
This probably isn't for you if...: You need detailed instructions for every task. This role requires autonomy. If you're uncomfortable making decisions without constant guidance, you'll struggle.
────────────────────────────────────────
You might be a great fit if...: You genuinely care about customer outcomes. You take customer needs into account in everyday decisions - not just when it's convenient.
This probably isn't for you if...: You see customers as tickets to close. If you're transactional and prefer minimal client contact, this role is not a fit.
────────────────────────────────────────
You might be a great fit if...: You bring structure to complexity. You can manage multiple customers, coordinate experts, and keep projects on track without dropping balls.
This probably isn't for you if...: You thrive in chaos and revolt process. We value system-thinking. If (agile) process thinking feels like bureaucracy, this role is not a fit.
────────────────────────────────────────
You might be a great fit if...: You're curious about HR and talent. You want to understand the People Model Canvas deeply - not just click buttons in the platform.
This probably isn't for you if...: You have zero interest in HR. This isn't a generic SaaS CSM role. If talent management and HR strategy bore you, this role is not a fit.
────────────────────────────────────────
You might be a great fit if...: You improve things without being asked. You spot inefficiencies and fix them. You independently embrace AI and document what you learn.
This probably isn't for you if...: You wait to be told what to improve or how to do it. We're a small team. If you only do exactly what's assigned, this role is not a fit.
What You Bring
• 7-10 years of relevant experience in HR consulting, advisory, or strategic customer-facing roles (Big 4 HR advisory, boutique HR consultancy, senior HRBP with consulting exposure, or HR Tech customer success).
• Demonstrated ability to advise and influence senior HR leaders - you have gravitas.
• Strong project management skills and a knack for structure and system-thinking.
• Exceptional problem-solving abilities and a continuous improvement mindset.
• Excellent communication skills in French and English (required); Dutch or German is a plus.
Benefits
Ahead of the EU Pay Transparency Directive, we're sharing our salary range upfront. We use our own market-based pay methodology (MBPR) to ensure fair, equitable compensation - because we practice what we help our customers build.
Salary range: €4,740 - €5,925 - €7,110/month base (P25 - P50 - P75, based on competence) - no variable scheduled at this stage
Opportunity to grow with a company changing the face of HR.
A dynamic and inclusive workplace culture without gimmicks.
An independent, EBITDA-positive SaaS environment - no \"growth at all costs.\"
Our Process
After the initial CV screening, there will be an introductory interview, an in-depth interview, and a role-play, followed by final validation by other team members. We share interview questions in advance so you can prepare. The interview explores 11 dimensions aligned to our role framework: see implementation management ->
How to Apply
Send your resume and a short note on why this role excites you to We're eager to hear how you can contribute to our mission
#hiring #customersuccess #hrtech #peopleanalytics #brussels