Junior Customer Success Manager
Solliciteren
Plaats
Antwerpen2000
Antwerpen
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-13Online to:
2026-04-14EUR 15.00 HOUR
Junior Customer Success Manager
On behalf of one of our clients, dshr is looking for a Junior Customer Success Manager to join a growing fintech team in Antwerp.
Junior Customer Success Manager
Location: Antwerp, Belgium (Hybrid, 2-3 days in office)
Experience: 1-3 years
About our client
We are a European B2B SaaS company in the financial services space. Our product helps institutions work smarter by automating complex processes. We have proven product-market fit, a growing international client base, and a team that is scaling fast. We are looking for people who want to build something meaningful and grow alongside us.
The role
This position sits at the intersection of customer support and customer success. You will own the daily support experience for our clients while progressively taking on broader responsibilities alongside our Solution Experts.
The right person for this role does not just answer tickets. You spot patterns, fix root causes, and find ways to make support faster and smarter over time.
What you will do
Customer Support and Support Automation
Manage incoming support tickets, questions, and requests from customers
Deliver timely, accurate, and high-quality responses
Act as a trusted first point of contact for operational and product-related questions
Identify recurring issues and their root causes
Propose and implement improvements to automate workflows, standardise responses, and reduce repetitive support work
Collaborate with Product, Engineering, and Customer Success to improve the product and reduce future ticket volume
Customer Success and Solution Delivery
Work alongside Solution Experts on active customer accounts
Join and support client workshops, product demos, feature configurations, and release communications
Help customers fully adopt and get value from the platform
Support customers throughout different phases of their lifecycle
Grow step by step into more ownership across customer engagements
What we are looking for
1-3 years of experience in Customer Success, Customer Support, Consulting, or a SaaS/Tech role with strong customer interaction
Strong organisational and planning skills - you thrive when things are structured
High standards and attention to detail with a drive for continuous improvement
Clear, friendly, and professional communicator who is naturally customer-facing
Collaborative by nature - you enjoy working across teams
Curious about process improvement and automation
Comfortable in a fast-growing environment where things evolve quickly
Languages
Fluent in English (required)
Fluent in at least one of the following: German (preferred), Dutch, or French
What we offer
Competitive salary based on experience
Employee stock options
25 vacation days per year plus a paid mental health day
Learning and development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
International and diverse team
Health insurance and pension scheme
Flexible working hours
All equipment you need to do your best work
Please send your application (cv+motivation letter) to . Applications must mention the job code CS0226 in the subject.
Junior Customer Success Manager
Location: Antwerp, Belgium (Hybrid, 2-3 days in office)
Experience: 1-3 years
About our client
We are a European B2B SaaS company in the financial services space. Our product helps institutions work smarter by automating complex processes. We have proven product-market fit, a growing international client base, and a team that is scaling fast. We are looking for people who want to build something meaningful and grow alongside us.
The role
This position sits at the intersection of customer support and customer success. You will own the daily support experience for our clients while progressively taking on broader responsibilities alongside our Solution Experts.
The right person for this role does not just answer tickets. You spot patterns, fix root causes, and find ways to make support faster and smarter over time.
What you will do
Customer Support and Support Automation
Manage incoming support tickets, questions, and requests from customers
Deliver timely, accurate, and high-quality responses
Act as a trusted first point of contact for operational and product-related questions
Identify recurring issues and their root causes
Propose and implement improvements to automate workflows, standardise responses, and reduce repetitive support work
Collaborate with Product, Engineering, and Customer Success to improve the product and reduce future ticket volume
Customer Success and Solution Delivery
Work alongside Solution Experts on active customer accounts
Join and support client workshops, product demos, feature configurations, and release communications
Help customers fully adopt and get value from the platform
Support customers throughout different phases of their lifecycle
Grow step by step into more ownership across customer engagements
What we are looking for
1-3 years of experience in Customer Success, Customer Support, Consulting, or a SaaS/Tech role with strong customer interaction
Strong organisational and planning skills - you thrive when things are structured
High standards and attention to detail with a drive for continuous improvement
Clear, friendly, and professional communicator who is naturally customer-facing
Collaborative by nature - you enjoy working across teams
Curious about process improvement and automation
Comfortable in a fast-growing environment where things evolve quickly
Languages
Fluent in English (required)
Fluent in at least one of the following: German (preferred), Dutch, or French
What we offer
Competitive salary based on experience
Employee stock options
25 vacation days per year plus a paid mental health day
Learning and development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
International and diverse team
Health insurance and pension scheme
Flexible working hours
All equipment you need to do your best work
Please send your application (cv+motivation letter) to . Applications must mention the job code CS0226 in the subject.
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