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E-commerce & Digital Coordinator


The Company
The Swatch Group is a Swiss diversified multinational company, active in the manufacture and sale of finished watches, jewelry, watch movements and components. It is the world's largest watchmaking group and supplies nearly all the components required for the watches sold by its sixteen individual brands (Swatch, Omega, Longines, Rado, Tissot, etc.) and the multi-brand retail companies Tourbillon and Hour Passion. Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in the field of sports event timing.
Job Description
As the E-Commerce & Digital Coordinator for Swatch and Flik Flak, you are the digital engine of our BeNeLux team. This is a versatile, hands-on role for a digital native who balances technical precision with creative execution. You will ensure our online platforms run flawlessly, localize global campaigns for the BeNeLux market, and act as the vital link between our global strategy, local consumers, and our Swatch dealers.
Key Responsibilities:
Digital Storefront & Operational Excellence
Platform Ownership: Manage daily operations for our Belgian (NL/FR) and Dutch platforms via Salesforce Commerce Cloud, ensuring all product launches, pricing, and content are flawlessly executed
Conversion Optimization: Monitor the end-to-end purchase funnel to eliminate friction. You will collaborate with Logistics and Finance to streamline the customer journey from checkout to returns
Technical Liaison: Act as the local lead for User Acceptance Testing (UAT), coordinating with Global HQ to implement and troubleshoot new site functionalities
Search & Multi-Channel Execution
CRM & SEO: Own the Emarsys newsletter lifecycle, ensuring every campaign is linguistically and culturally resonant. You will also perform on-page SEO optimizations to maximize organic visibility
Digital Reach: Partner with HQ to execute localized SEA and Meta campaigns, while managing our local organic social presence to drive visibility and engagement
Commercial & B2B Support
Dealer Empowerment: Orchestrate professional dealer mailings to provide our retail partners with the high-quality assets and digital updates required to represent Swatch perfectly on their own platforms
Full-Cycle Sales Support: Provide premium customer care (NL/FR/EN) via Salesforce CRM and act as a vital sales backup by managing stock allocations and processing orders in SAP
Profile
Education: Bachelor's degree in Marketing, Communications, or a related field
Experience: 1–3 years of hands-on experience in E-commerce or Digital Marketing (internships count)
Linguistic Prowess: Native-level fluency in Dutch or French with a strong professional command of English
Technical Toolkit: You are a fast learner. Experience with Salesforce (Commerce Cloud/CRM), SAP, or Emarsys is a significant advantage. Familiarity with Google Analytics and basic design tools (Canva/Photoshop) is preferred
Mindset: You are an organized multitasker who enjoys the logic of e-commerce. You possess the \"finishing touch\" needed to translate global vision into local success
What We Offer
Stability & Impact: A permanent contract (CDI) within a global leader in Swiss watchmaking that values long-term career development
Full-Ecosystem Exposure: A rare 360-degree view of the e-commerce business, from high-level digital strategy to hands-on logistics and sales
Vibrant Culture: A high-energy, \"can-do\" environment in Brussels where your initiative is encouraged and your contribution is visible
Benefits: A competitive salary package, comprehensive extra-legal benefits:
Group and Hospital insurances
Meal vouchers
Ecocheques
Languages
You are fluent in Dutch, French and English
Job Location: Bergensesteenweg 1424, 1070 Anderlecht, Belgium (Brussels)
Company Address: The Swatch Group (Belgium) SA The Bridge Chaussée de Mons 1424 BE-1070 Brussels Belgium

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