Manager, End User Services Engineer
Solliciteren
Plaats
Brussel1000
Brussel
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-12Online to:
2026-04-13EUR 20.00 HOUR
Manager, End User Services Engineer
Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
The role is responsible for supporting and enhancing the bank's workplace technology environment, including endpoint management, software deployment, patching, printing services, and operational support for end users. The role works closely with Group Workplace Technology Singapore, Hong Kong IT teams, mainly Infrastructure teams, (Network, Wintel, Server) and TISO to ensure the stability, security, and compliance of all endpoints across Hong Kong.
Key Responsibilities
Endpoint Management & Configuration
Deploy, configure, and manage Microsoft SCCM for software distribution, OSD, and patch management for HK endpoints.
Monitor SCCM site servers, distribution points, health status, and performance; troubleshoot platform issues when required.
Utilize Intune, SCCM, JAMF, or equivalent tools for automated deployment, application packaging, and device lifecycle management.
Support development and optimization of Windows Image upgrades, MacOS enhancements, and endpoint configuration standards.
Workplace Technology Operations
Act as the local HK SME for workplace technology operations, including:
Endpoint devices (Windows, iOS )
Microsoft 365 environment
Printing services and secure print infrastructure
Desktop hardware lifecycle and replacement
Work closely with HK Workplace Technology team to resolve escalated desktop issues and ensure seamless user experience.
Security, Compliance & Audit Response
Perform regular endpoint security assessments, including firmware vulnerability checks, device compliance, and OS patch posture.
Work with Security, Risk, and Compliance teams to align policies with HK regulatory expectations.
Support incident response activities involving endpoint security, system misconfiguration, or cloud security events.
Address audit findings by refining processes and updating compliance policies for HK endpoints.
Cloud & Modern Workplace Enablement
Understanding of Configure Intune Conditional Access policies, compliance baselines, and endpoint protection rules.
Participate in projects involving SCCM and mobile device enablement / management(MDM).
Cross‑Team Collaboration
Liaise with Infrastructure teams (Network, Server, Wintel, Security) for end‑to‑end troubleshooting and system improvements.
Work with Group Workplace Technology Team to follow alignment with regional standards, frameworks, and technology roadmaps.
Coordinate with HK Helpdesk, Frontline EUS, and stakeholders for requirement gathering, root-cause analysis, and operations improvements.
Support the creation and maintenance of knowledge articles, SOPs, compliance procedures, and technical documentation.
Reporting, Documentation & Improvement
Keep up-to-date with industry trends, modern workplace technologies, and new approaches to endpoint security and automation.
Recommend improvements to enhance operational efficiency, user experience, and technology stability.
Qualifications / Requirements
Education & Experience
Bachelor's degree in information technology or related discipline.
Minimum 5 years' experience in End User Computing / Desktop Engineering roles, preferably within Banking or Financial Institutions.
Technical Skills
Strong expertise in:
SCCM / MECM administration
Microsoft Intune / MDM
Application packaging and deployment
Windows GPOs, AD, Azure AD, and domain infrastructure
Windows OS, O365 suite, Teams environment
Experience developing dashboards for hardware asset management.
Knowledge of endpoint compliance and security control frameworks.
Hands‑on experience with endpoint security tools (McAfee, Microsoft Defender Suite, ATP, etc.).
Familiar with ITIL processes and usage of HPSM or similar ITSM platform.
Understanding of enterprise printing solutions (secure print, print servers, multifunction devices).
Soft Skills & Competencies
Strong analytical and troubleshooting skills; able to work in a complex, fast‑paced banking environment.
Detail‑oriented, organized, and capable of managing multiple tasks and projects simultaneously.
Experience-centric mindset with strong communication skills, able to explain technical matters to non‑technical users.
Creative, resourceful, and willing to challenge the status quo for process improvement.
Strong teamwork and collaboration skills to work with Group EUS, HK ICT teams, and Infra domains.
Strong command of English, Cantonese, and Mandarin preferred.
Certifications (Preferred But Not Mandatory)
Microsoft Certified (Modern Desktop, Security, Compliance or Identity Fundamentals)
CompTIA Security+, CISSP (advantage)
JAMF Certified Technician
ITIL Foundation certification
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
The role is responsible for supporting and enhancing the bank's workplace technology environment, including endpoint management, software deployment, patching, printing services, and operational support for end users. The role works closely with Group Workplace Technology Singapore, Hong Kong IT teams, mainly Infrastructure teams, (Network, Wintel, Server) and TISO to ensure the stability, security, and compliance of all endpoints across Hong Kong.
Key Responsibilities
Endpoint Management & Configuration
Deploy, configure, and manage Microsoft SCCM for software distribution, OSD, and patch management for HK endpoints.
Monitor SCCM site servers, distribution points, health status, and performance; troubleshoot platform issues when required.
Utilize Intune, SCCM, JAMF, or equivalent tools for automated deployment, application packaging, and device lifecycle management.
Support development and optimization of Windows Image upgrades, MacOS enhancements, and endpoint configuration standards.
Workplace Technology Operations
Act as the local HK SME for workplace technology operations, including:
Endpoint devices (Windows, iOS )
Microsoft 365 environment
Printing services and secure print infrastructure
Desktop hardware lifecycle and replacement
Work closely with HK Workplace Technology team to resolve escalated desktop issues and ensure seamless user experience.
Security, Compliance & Audit Response
Perform regular endpoint security assessments, including firmware vulnerability checks, device compliance, and OS patch posture.
Work with Security, Risk, and Compliance teams to align policies with HK regulatory expectations.
Support incident response activities involving endpoint security, system misconfiguration, or cloud security events.
Address audit findings by refining processes and updating compliance policies for HK endpoints.
Cloud & Modern Workplace Enablement
Understanding of Configure Intune Conditional Access policies, compliance baselines, and endpoint protection rules.
Participate in projects involving SCCM and mobile device enablement / management(MDM).
Cross‑Team Collaboration
Liaise with Infrastructure teams (Network, Server, Wintel, Security) for end‑to‑end troubleshooting and system improvements.
Work with Group Workplace Technology Team to follow alignment with regional standards, frameworks, and technology roadmaps.
Coordinate with HK Helpdesk, Frontline EUS, and stakeholders for requirement gathering, root-cause analysis, and operations improvements.
Support the creation and maintenance of knowledge articles, SOPs, compliance procedures, and technical documentation.
Reporting, Documentation & Improvement
Keep up-to-date with industry trends, modern workplace technologies, and new approaches to endpoint security and automation.
Recommend improvements to enhance operational efficiency, user experience, and technology stability.
Qualifications / Requirements
Education & Experience
Bachelor's degree in information technology or related discipline.
Minimum 5 years' experience in End User Computing / Desktop Engineering roles, preferably within Banking or Financial Institutions.
Technical Skills
Strong expertise in:
SCCM / MECM administration
Microsoft Intune / MDM
Application packaging and deployment
Windows GPOs, AD, Azure AD, and domain infrastructure
Windows OS, O365 suite, Teams environment
Experience developing dashboards for hardware asset management.
Knowledge of endpoint compliance and security control frameworks.
Hands‑on experience with endpoint security tools (McAfee, Microsoft Defender Suite, ATP, etc.).
Familiar with ITIL processes and usage of HPSM or similar ITSM platform.
Understanding of enterprise printing solutions (secure print, print servers, multifunction devices).
Soft Skills & Competencies
Strong analytical and troubleshooting skills; able to work in a complex, fast‑paced banking environment.
Detail‑oriented, organized, and capable of managing multiple tasks and projects simultaneously.
Experience-centric mindset with strong communication skills, able to explain technical matters to non‑technical users.
Creative, resourceful, and willing to challenge the status quo for process improvement.
Strong teamwork and collaboration skills to work with Group EUS, HK ICT teams, and Infra domains.
Strong command of English, Cantonese, and Mandarin preferred.
Certifications (Preferred But Not Mandatory)
Microsoft Certified (Modern Desktop, Security, Compliance or Identity Fundamentals)
CompTIA Security+, CISSP (advantage)
JAMF Certified Technician
ITIL Foundation certification
What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
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