Operations & Customer Support Coordinator

Company

MuranoGlassItaly SRLS is an Italian company specializing in authentic Murano glass, selling worldwide through our e-commerce platform, third-party marketplaces, and our physical store in Venice, Italy. We are an international team currently setting up our Brussels office.

Job Description

We are looking for a motivated and well-organized Operations & Customer Support Coordinator to join our international team. The role reports directly to the Managing Partner and is central to the day-to-day operations of the company.

You will manage orders, coordinate vendors and logistics, and act as the first point of contact for our customers.

Responsibilities

· Register and manage customer orders

· Coordinate orders with vendors and suppliers

· Follow up with vendors to ensure timely order fulfillment and delivery

· Prepare shipping documentation and book shipments

· Resolve operational issues (shipment damage, delays, customer complaints)

· Communicate with customers across different sales channels

· Respond to customer inquiries and prepare price offers

· Coordinate with shop assistants and suppliers

· Support administrative activities (export documents, autofattura, hour registration)

· Align offline and online stock

· Support management of third-party online sales platforms

Requirements

· Very good English (written and spoken)

· Good working knowledge of Italian

· Strong organizational and problem-solving skills

· Structured and detail-oriented approach

· Excellent communication skills

· Proficiency in Microsoft Office (Excel, Word, PowerPoint)

· Previous experience in operations, logistics, or customer service is a plus

What We Offer

· Competitive salary based on experience

· Full-time contract

· International and collaborative work environment

· Professional development opportunities

· Central Brussels location

Job Types: Full-time, Fixed term contract, Freelance

Pay: €25.342,68 - €33.924,69 per year

Work Location: In person