Analyst I, Customer Service

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

• Performs routine assignments in the entry level to a professional job progression
• Uses existing procedures to solve routine or standard problems
• Receives considerable instruction, guidance and direction from others
• Applies general knowledge of business developed through education or past experience
• Solves routine problems using existing procedures and standard practices
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
• Exchanges basic information, asks questions and checks for understanding

• Requires knowledge of fundamental concepts, practices and procedures within a particular area of expertise

• None
• No supervisory responsibilities; accountable for own contribution

• 0-1 year(s) of experience
• Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts