Technical Support Engineer Position

About InBody

InBody is a global leader in body composition analysis technology. Since our founding in Seoul, Korea, in 1996, we have grown from a small biotech start-up into a multinational company with operations in over 80 countries. Our innovative devices combine precision with ease of use, making us a trusted partner for healthcare providers, fitness centers, and research laboratories.

As a Technical Support Engineer:

In this role, you will be an essential part of the technical support team, ensuring optimal performance of our InBody devices through accurate repair and maintenance services. Your main responsibilities include:

• Performing repair and maintenance tasks both on-site and in the workshop, adhering to the highest technical standards.
• Diagnosing and resolving issues using diagnostic tools and procedures.
• Providing technical support to customers for device setup, integration with existing systems, and troubleshooting.
• Documenting and updating the ticketing system, preparing repair reports, and creating detailed cost estimates.
• Coordinating maintenance schedules and parts orders in close collaboration with the team.
• Conducting user training (online and on-site) on proper use and basic maintenance of InBody devices.

As a Technical Support Engineer, you should have:

• A solution-oriented mindset with a passion for precise, customer-focused work.
• A completed technical or IT-related education.
• Experience in repairing and maintaining technical equipment; experience with medical or fitness/diagnostic technology and data is a plus.
• Strong technical insight and problem-solving skills.
• Proficiency in English.
• Familiarity with Office 365 and preferably experience with ticketing or CRM systems.
• A valid driver's license (B) and willingness to travel occasionally.

What we offer

At InBody, we place great value on the professional and personal development of our employees. You can expect:

• A starting salary of €3,000 with opportunities for growth and career advancement.
• An open, international work culture with plenty of room for initiative.
• Pension plan
• Travel allowance
• Welfare allowance
• Birthday gift
• A supportive, collaborative team that values a positive work environment.

Employment type:
Full-time, Fixed term

Languages:

• Fluent English and French
• Dutch (desired)

Work area:
Wallonia, Luxembourg, and Northern France

Work location:
Hybrid

Salary:
From €3,000.00 per month