1 Customer Support Consultant
Solliciteren
Plaats
Nivelles1400
Waals-Brabant
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-02-12Online to:
2026-04-13EUR 20.00 HOUR
1 Customer Support Consultant
- PlanningForce
- Waals-Brabant
- 1 dag geleden
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Customer Support ConsultantFrederic Dufour T17:11:19+01:00
Customer Support Consultant
As a Customer Support Consultant, you provide functional support to our customers and assist sales managers in preparing and performing demonstrations.
Role of Customer Support Consultant @ PlanningForce
You provide support to customers, while ensuring a good relationship with them
You detect and analyze customer problems
You test PlanningForce solutions
You manage demo environments
You generate and update functional and technical documentation
You perform functional analyses
Details of the role
Customer Support
Provide second line customer support
Report unresolved issues to Team Leader
Liaise with client and company resources to organize installation, upgrades, training, etc.
Testing
Design test procedures
Carry out the tests
Write test reports
Bugs and anomalies analysis
Identify the conditions of appearance of bugs and anomalies
Suggest the source of the appearance of bugs and anomalies
Produce analysis reports
Training
Provide training to customer either online or in customer's office
User manual updates
Liaise with the Team Leader Development for updating purposes
Identify needs for updating and improving user manuals
Write text and integrate screenshots
Business cases
Write or adapt business cases
Suggest new business cases or adaptations/improvements to existing business cases
Demonstrations
Prepare and maintain the various demonstrations environments
Prepare demonstrations of PlanningForce for sales or seminar purposes
Present PlanningForce at webinars and seminars
Your background and competencies
You have a degree in business management or in computer science (bachelor's or university degree).
You have at least 3 years of experience as business analyst or in a similar position
You have some notions of programming
You are interested as much in new technologies as in mastering business aspects
You are familiar with agile development environments
You are fluent in English and French. Dutch is a plus
Your soft skills
You Have Excellent Skills In The Following Areas
You are organized, structured and rigorous, you have an excellent analytical mind
You are used to a fast-paced environment, where it is critical to manage several activities simultaneously
You like to solve problems
You are results-oriented
You learn quickly
You like to work in a team
You have excellent oral and written skills
You like to teach
What we offer
A stimulating work environment
Teamwork rich in multiple learning and exchanges with experienced colleagues
A framework that emphasizes creativity and personal development
An attractive salary package composed of
Competitive base salary
Fringe benefits (meal vouchers, hospital insurance, etc.)
Interested in this Job
Submit your application.
We will get back to you within a week.
○ apply
Get in touch ○ Contact us
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Contact
Avenue Robert Schuman 82
1401 Nivelles – Belgium
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Contact Us
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Menu
Home
Enterprise Lean Planning
Industries
Solutions
Products
Services
Case Studies
Careers
Blog
About
Search For
Back
Customer Support ConsultantFrederic Dufour T17:11:19+01:00
Customer Support Consultant
As a Customer Support Consultant, you provide functional support to our customers and assist sales managers in preparing and performing demonstrations.
Role of Customer Support Consultant @ PlanningForce
You provide support to customers, while ensuring a good relationship with them
You detect and analyze customer problems
You test PlanningForce solutions
You manage demo environments
You generate and update functional and technical documentation
You perform functional analyses
Details of the role
Customer Support
Provide second line customer support
Report unresolved issues to Team Leader
Liaise with client and company resources to organize installation, upgrades, training, etc.
Testing
Design test procedures
Carry out the tests
Write test reports
Bugs and anomalies analysis
Identify the conditions of appearance of bugs and anomalies
Suggest the source of the appearance of bugs and anomalies
Produce analysis reports
Training
Provide training to customer either online or in customer's office
User manual updates
Liaise with the Team Leader Development for updating purposes
Identify needs for updating and improving user manuals
Write text and integrate screenshots
Business cases
Write or adapt business cases
Suggest new business cases or adaptations/improvements to existing business cases
Demonstrations
Prepare and maintain the various demonstrations environments
Prepare demonstrations of PlanningForce for sales or seminar purposes
Present PlanningForce at webinars and seminars
Your background and competencies
You have a degree in business management or in computer science (bachelor's or university degree).
You have at least 3 years of experience as business analyst or in a similar position
You have some notions of programming
You are interested as much in new technologies as in mastering business aspects
You are familiar with agile development environments
You are fluent in English and French. Dutch is a plus
Your soft skills
You Have Excellent Skills In The Following Areas
You are organized, structured and rigorous, you have an excellent analytical mind
You are used to a fast-paced environment, where it is critical to manage several activities simultaneously
You like to solve problems
You are results-oriented
You learn quickly
You like to work in a team
You have excellent oral and written skills
You like to teach
What we offer
A stimulating work environment
Teamwork rich in multiple learning and exchanges with experienced colleagues
A framework that emphasizes creativity and personal development
An attractive salary package composed of
Competitive base salary
Fringe benefits (meal vouchers, hospital insurance, etc.)
Interested in this Job
Submit your application.
We will get back to you within a week.
○ apply
Get in touch ○ Contact us
Newsletter
Error: Contact form not found.
Get Social
Contact
Avenue Robert Schuman 82
1401 Nivelles – Belgium
More
Contact Us
Disclaimer and Privacy Policy
Careers
Go to Top
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