Responsible for ensuring the smooth day‑to‑day operation of the office, overseeing administrative support, facilities, basic HR administration and vendor management to create an efficient, well‑organised and professional workplace. This role works closely with senior management and cross‑functional teams to support business operations and staff needs. Key responsibilities - Oversee daily office operations, including reception, meeting rooms, pantry, office supplies, mail and courier services, and general housekeeping standards. - Manage relationships with building management, landlords, service providers and vendors (cleaning, IT support, office equipment, insurance, telecoms, etc.), including contract renewal and basic budget tracking. - Maintain and implement office policies, procedures and administrative systems to ensure efficiency, compliance and proper record‑keeping (both paper and digital). - Coordinate meetings, internal events and company activities, including room bookings, logistics, catering and support for client visits or AGM‑style events where needed. - Provide general administrative and secretarial support to senior management such as calendar management, travel booking, expense claims coordination and document preparation. - Supervise and guide administrative support staff (e.g. office assistants, receptionists, tea ladies), including work allocation, performance guidance and training on office procedures. - Support HR‑related administration, for example maintaining staff records, assisting with onboarding/offboarding logistics, coordinating leave and attendance data, and helping with staff engagement activities. - Monitor office expenditure, assist with simple budgeting and invoice processing for office‑related costs (rental, utilities, supplies and services). - Ensure compliance with internal policies and relevant local regulations in areas such as health and safety, data protection for records, and basic employment documentation handling. - Handle ad hoc administrative and operational projects assigned by management, including office moves, renovations or process‑improvement initiatives. Required qualifications and experience - Diploma or degree in Business Administration, Management, Human Resources or a related discipline, or equivalent work experience. - 10+ years of office administration experience, with at least 2 years in a coordinating or supervisory role; prior experience in financial services or professional services is an advantage. - Solid hands‑on experience in office operations, vendor management and general administration in a Hong Kong office environment. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort with basic IT and office systems; experience with HR/leave or expense systems . - Good written and spoken English and Chinese (Cantonese); basic Manadrin, Fluent Manadrin is a plus. Key skills and competencies • Positive, pleasant and excellent work attitude and aptitude. Extremely strong team player. - Strong organisational and time‑management skills with the ability to prioritise multiple tasks and meet deadlines. - Proactive, reliable and detail‑oriented, with a hands‑on approach to problem solving and continuous improvement of office processes. - Strong interpersonal and communication skills, able to build effective working relationships with staff at all levels and external partners. - Leadership and people‑management capability to supervise administrative staff, give clear instructions and maintain service standards. - High level of integrity and professionalism, with discretion in handling confidential and sensitive information.