Director of Residences

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

An exclusive new oceanfront condominium located on the prominent and stylish crossroads of Ashford Avenue and Earle Street. With panoramic views and iconic design in every direction, the tower offers designer-appointed residences ranging from one to five bedrooms with stunning glass walls overlooking the Atlantic Ocean and Condado District in San Juan. As the tallest residential building in the metro area, this 250-foot luxury residential tower redefines modern island living.

The Director of Residences is responsible for ensuring operational readiness and leading the day-to-day operations of a luxury mixed-use property in Puerto Rico. The property includes private residences, a boutique condo-hotel component, and commercial spaces, all operating under hotel-grade service standards.

This role is highly operational and hands-on, requiring a leader with experience in hospitality-driven environments, HOA operations, and high-touch service delivery for high-net-worth clientele.

Operations & Property Management

• Oversee daily operations for residential units, condo-hotel accommodations, and common areas
• Coordinate facilities, housekeeping, maintenance, security, and concierge services
• Maintain high standards of cleanliness, safety, and service quality
• Monitor building systems and collaborate with Engineering and Security teams

HOA & Owner Relations

• Manage HOA operations in alignment with governing documents, policies, and budgets
• Serve as the primary point of contact for residents and owners
• Address owner concerns with discretion, professionalism, and urgency
• Support communication related to budgets, policies, and operational updates

Hospitality & Guest Experience

• Oversee condo-hotel operations to ensure a luxury guest experience
• Partner with hospitality teams to maintain service consistency across property components
• Ensure service protocols align with luxury brand standards

Leadership & Team Management

• Lead, coach, and develop on-site teams and department heads
• Promote a culture of accountability, service excellence, and attention to detail
• Act as a hands-on problem solver, particularly during early operational phases

Financial & Administrative Oversight

• Manage operating budgets and monitor expenses in partnership with Finance
• Support vendor management, contracts, and service agreements
• Ensure operational decisions align with budgetary and governance requirements

Experience

• 3–5 years of experience in property management, hospitality, or mixed-use operations
• Direct HOA management experience strongly preferred
• Experience in resort-style or luxury hospitality environments
• Experience overseeing facilities, housekeeping, maintenance, and service teams
• Experience working with high-net-worth individuals preferred

Skills & Competencies

• Strong leadership and people management skills
• High attention to detail and strong follow-through
• Proven problem-solving and decision-making abilities
• Ability to perform in a luxury, high-expectation environment
• Professional, discreet, and service-oriented communication style
• Fully bilingual (Spanish & English)
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Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.