Administration Assistant - English & Dutch speaker

🚀 We’re Hiring – Service Administration Assistant

📍 Lokeren, Belgium | 🏢 Hybrid: 3 days on-site / 2 days remote

📄 Permanent contract – Replacement

🔧 About the Role

As part of a replacement, we are looking for a Service Administration Coordinator to join an international technical organization supporting service operations in Belgium and the Netherlands .

You will play a key role in ensuring smooth service execution by coordinating between customers, field service engineers, and internal teams . This position is ideal for an experienced administrative professional who thrives in a technical, customer-facing environment .

🎯 Key Responsibilities

• Manage service contracts : creation, follow-up, and renewals
• Handle invoicing for service contracts and work orders
• Schedule and dispatch Field Service Engineers
• Create and follow up on service orders
• Order and track spare parts
• Ensure data accuracy and quality in SAP (ServiceMax is a plus)
• Act as a main point of contact for customers regarding service coordination
• Perform general service administration tasks

👥 Working Environment

• Service Administration team of 3 people
• Collaboration with 13 Field Service Engineers based in Belgium and the Netherlands
• Daily interaction with technical teams and customers
• Structured, fast-paced, service-oriented environment

🧠 Profile We’re Looking For

Experience

• Minimum 3 years of experience in service administration or customer service
• Experience in a technical, customer-facing environment
• SAP experience is mandatory (ServiceMax is a strong plus)
• Experience with the Dutch market is an advantage

Languages (mandatory)

• Dutch: fluent (main working language)
• English: fluent
• French: minimum B1 level

🤝 Key Skills

• Strong organizational and administrative skills
• High level of accuracy and attention to detail
• Ability to work independently and as part of a team
• Customer-oriented with strong communication skills
• Comfortable working closely with engineering teams

💼 What’s on Offer

• Permanent position in an international environment
• Gross annual salary: €60,000 – €62,000
• Attractive benefits package
• No bonus
• Hybrid working model (3 days office / 2 days home)

📩 Interested?

If you are looking for a hands-on service administration role within a technical and customer-focused organization, we would be happy to hear from you.

Apply now and join a team at the heart of service operations.