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IT Manager / Desktop Support

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IT Manager / Desktop Support

Our client is an international, mission-driven company supporting large multinational organizations through technology, data and compliance solutions. To strengthen their internal IT capabilities, they are looking for a Corporate IT Operations Manager to lead the IT Operations function and ensure secure, reliable and future-ready services across multiple offices. This is a hands-on leadership role combining team management (6 It support engineers), service delivery, architecture oversight and business partnership. Team Leadership Manage, coach and develop an IT Operations team IT Operations & Service Delivery Oversee daily IT operations across multiple offices Ensure availability, stability and security of all corporate IT services Define and manage SLAs and performance metrics Lead incident, problem and change management Lead the design and evolution of IT Operations architecture Manage upgrades, lifecycle and modernization initiatives Implement IT policies and procedures Manage vendors and contracts Business Partnership Collaborate closely with stakeholders to define the IT roadmap Translate business needs into scalable solutions Bachelor’s or Master’s degree in IT / Computer Science or similar ~5+ years managing IT Operations or Infrastructure teams Solid background in IT Service Management (ITIL) Exchange, Intune, SharePoint, Teams, Identity, O365 Ready to lead IT Operations that truly enable the business?

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