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Desktop Support Engineer


Key Responsibilities

  • Act as the first point of contact for IT support requests
  • Diagnose and resolve Level 1 hardware and software issues
  • Support Windows 10/11 and macOS systems
  • Troubleshoot:
  • Login, password, and account issues (Active Directory / Azure AD)
  • Email and collaboration tools (Outlook, O365, Teams)
  • Printers, scanners, and peripherals
  • Wi-Fi, LAN, VPN, and basic network connectivity
  • Perform desktop/laptop setup, imaging, and deployment
  • Install, configure, and update software and security patches
  • Use remote support tools to assist users
  • Log, track, and update incidents and service requests in the ITSM tool
  • Escalate unresolved issues to L2/L3 teams with clear documentation
  • Assist with user onboarding and offboarding
  • Maintain hardware and software asset records
  • Follow SOPs, SLAs, and security policies

its a back-fill role.

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